Associate Technical Support Engineer in Folsom, CA



$80K - $100K


Technical Support


Less than 5 years

Job Description

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provides application support relating to software functionality, incident resolution and systems configuration, through va
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Valid through: 2020-1-18

About Powerschool

PowerSchool is an education technology platform owned by PowerSchool Group LLC. The sale of PowerSchool by Pearson makes it the largest American-owned SIS. PowerSchool was established in 1997 by Greg Porter and purchased Master Scheduler from Nordex International, Inc. PowerSchool was purchased by Apple Inc. on March 13, 2001.
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