Associate Systems Engineer

Navitaire   •  

Miami, FL

Industry: Telecommunications.


Less than 5 years

Posted 271 days ago

This job is no longer available.


I. Summary of the role

Support and ensure high system availability for the server complexes, components, and services under the responsibility of Amadeus Data Processing (ADP), ensuring compliance with pertinent Service Level Agreements. Take ownership of and resolve incidents and problems encountered in a timely and efficient manner.  Perform seamless change management with all necessary due diligence.


II. Main responsibilities

  • Incident Management
  • Identification of Incidents
  • Restore service or component
  • Management escalation
  • Incident coordination
  • Recommendations for automation improvements
  • Identify and flag missing pre-requisites for such changes, following up with the Change Builders & Operations teams                                                    
  • Change and release management
  • Coordinate and ensure production changes are applied successfully and performed during agreed upon window
  • Ensure information required for change and implementation management is accurate and distributed to those tasked with the execution.
  • Liaise with appropriate teams to ensure the smooth and efficient handling of changes.
  • Other duties as assigned:
    • Project Work
    • Problem Management tasks
    • Incident Reduction


III. Requirements


University degree (or equivalent) in Computer Science or related technical field.

ITIL certification              


Relevant work experience:

  • Minimum 1yearexperience with at least two of the following
  • Excellent analytical ability, strong troubleshooting skills, understanding of how to isolate and diagnose application or system problems
  • Experience in running, supporting and managing high availability infrastructures (24/7/365 >99.999% up-time requirements)
  • Demonstrate self-initiative and self-motivation
  • Intermediate Linux command line skills
  • Beginning to intermediate programming / scripting skills
  • Intermediate understanding of network concepts
  • System and application performance analysis
  • Cluster management
  • Basic understanding of SQL statements
  • Basic understanding of Virtualization concepts
  • Basic understanding of Operational Support of Cloud based services (i.e. IaaS, Paas)
  • Exposure to project work / project management a plus
  • Intermediate knowledge of Microsoft Office products
  • Above average performance in present or previous position for not less than 1year
  • UNIX / Linux Based Systems Support/MSWindows2003 Server or higher
  • Operational support of virtual systems (i.e. VMWare), IaaS or PaaS
  • Work with web based systems (i.e. IIS, Apache, WebLogic)
  • Scripting programming skills desirable  
  • Openshift/Openstack knowlegde desirable                           


Business understanding:

Considered a plus:  ITIL training, Familiarity with the workings / purpose of Global Distribution Systems                                                                                                         


Computing: Very good general IT knowledge                                                                                   

Languages: Excellent spoken / written English skills