Associate Systems Engineer

Carousel Industries   •  

Windsor, CT

Industry: Technology


Less than 5 years

Posted 32 days ago

Company Overview

Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors—like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example—Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider–including the Inc. 500/5000, HealthcareInformatics 100, and CRNMSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,300 employees based in 27 offices–with three Network Operating Centers nationwide.

We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the “go to person” or the “subject matter expert” in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they’ll tell you it’s the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it’s assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at, Facebook, Twitter, and LinkedIn.


Position Overview:

The Associate Systems Engineer (SE) – Voice/UC Solutions position is an entry level opportunity to learn advanced complex technologies around premise based and Hosted/Cloud based solutions that encompass: Unified Communications/Collaboration Solutions, VoIP, SIP, and Contact Center. In addition, working knowledge of switching/routing, wireless/Mobility/BYOD, virtualization & storage, power & infrastructure solutions especially as it relates to real time traffic is essential (QoS, failover mechanisms, Data network impacts etc.)


The Avaya Associate Systems Engineer (SE) – Will assist the Avaya Inside Sales Team and Sales Engineering team as a technical consultative resource. Responsibilities include:

  • Work with Inside and Outside Sales Team to uncover/identify/qualify customer needs/ objectives; Develop strategies and solutions that can be satisfied by Carousel Solutions portfolio
  • Responsibilities include assisting in technical discovery, design, solution positioning, deliverables (Solution Design/Scope of Work, Bill of Materials/Pricing, Visio Solution Diagrams), presentations (design, technology, competitive analysis, and industry).
  • Assist in the development of formal and informal presentations of solutions from a both a business benefit and technical perspective.
  • Be proficient in developing solution designs, product configurations and formal quotations.
  • Be a team player and eager to learn the solutions/ technologies from other team members through informal, formal, and self-paced training.
  • Perform on-site and remote product demonstrations / deliver product updates/roadmap presentations
  • Maintain an in-depth level of technical and industry knowledge through ongoing training, seminars and certifications focused on AVAYA and Avaya DevConnect solutions
  • Travel is requirements are limited for the first two years.
  • Success in this position is the stepping stone to more advanced engineering positions within Carousel Industries.


Required Knowledge and Experience:

  • BA/BS in Computer Science or technical field
  • 1-2 years’ experience in a technology related position
  • Strong aptitude for technology and a desire to learn

Carousel Industries is one of Avaya’s largest reseller in the world and was recently awarded overall Business Partner of the Year. This position will be part of a large, dedicated team of associate sales engineers, inside sales reps, and management focused on the growth of strategic Avaya unified communication solutions.