Associate Support Engineer in Newtown Square, PA

SAP America   •  

Newtown Square, PA 19073

Industry: Enterprise Technology


Less than 5 years

Posted 55 days ago


SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.


SAP solutions are the backbone of the most successfully run businesses worldwide: today, more than 50% of the world's business transactions touch an SAP system. Altogether, they offer a universe of lucrative employment opportunities with increasing demand year after year.

Knowing how to develop, market, consult or install SAP allows you to make a huge impact into the way companies do business – increasing efficiency, innovating new business models and creating value. Successful candidates will develop the skills to create, manage and execute a plan that supports SAP solutions with a high degree of customer satisfaction.


The Global Center of Expertise (CoE) is a division of SAP's Digital Business Service's Delivery unit. Our mission is to deliver world-class services to support SAP's premium-level customers under the umbrella of MaxAttention, Active Attention, and Enterprise Support customers.

The Global CoE provides a meticulous, and strategic service to SAP's largest customers operating on the most complex SAP landscapes. We interact with individuals at every level of the customer's organization in order to meet the customer's needs. The role of a CoE team member is demanding and requires passionate individuals with the strongest technical expertise as well as excellent analytical and communication skills. The role is tasked with planning, architecting, analyzing, optimizing, and safeguarding our customers' SAP solutions.

We provide essential services and mission critical support to help SAP customers realize their digital transformation agenda and ensure business continuity during solution implementations, oversee the smooth operation of SAP software and the optimal technical performance of all business processes. We identify product gaps, develop solutions to close gaps, and implement specific best practice operations scenarios based on SAP standards to help customers minimize the total cost of ownership of their solution. Additionally, we work with cutting edge technologies within the SAP Business Suite, SAP NetWeaver software solutions, and Cloud based applications and drive the development of necessary supportability features and support offerings.

The Early Talent program offers a fast paced and challenging learning environment and is an ideal starting opportunity for a career at SAP in the CoE. You will develop the fundamental skills to become a successful engineer, including stakeholder and customer management. You will gain a deep understanding of the cloud business model, as well as the SAP business processes across functional borders.


  • Participate in initial training program (bootcamp) to learn targeted SAP technologies and methodologies.
  • Support and participate in SAP customer implementations through: fit-gap workshops, design, implementation, operation, optimization and upgrade phases of the SAP solution.
  • Provide technical product expertise, guidance, and instruction on SAP products.
  • Ability to provide assistance to team members in the development and implementation of technical solutions.
  • Responsible for maintaining a high degree of customer satisfaction in addition to growing and developing referenceable customers.
  • Ability to manage multiple tasks, work in a team environment, understand and be responsive to project and customer needs.
  • Ability to adapt and function effectively in a fast-paced, changing environment while working under deadlines.
  • A record of taking initiative (self-starter), driving results and accepting increasing levels of responsibility.
  • Must be able to problem solver.
  • Build credible relationships with peers and clients, and continuous professional learning of SAP products.
  • Ability to learn quickly and apply knowledge effectively.


  • Recent graduate of an accredited university with a Bachelor's or Master's degree in: Computer Science, Engineering, Information Systems, or similar STEM degree.
  • Strong preference for completion of SAP course work at an SAP University Alliance School a plus.
  • Must be able to work as a team player but, also have the ability to work independently.
  • Analytical, results-driven and have a solution-oriented approach.
  • Possess exceptional interpersonal and communication skills including verbal, written presentation and listening.


  • Development experience in one or more programming/scripting languages like Java, ABAP, HTML5, Java Script, node.js, C, C++, Objective C, C#, ASP, .NET, and PHP. 3+ university courses or class project experience in C++ or JAVA preferred.
  • Technical skills in SQL, Database (SQL) knowledge, database management, business intelligence, enterprise performance management, data mining, systems administration.
  • Understanding of relational databases like Oracle, MySQL, MS SQL Server, Sybase, MaxDB, DB2 etc.
  • Other technologies, devices and skills such as experience with JavaScript, XML, HTML5, AJAX, CSS, Data Synchronization, Device Management, networking and security would be a plus.


  • 6 months to 2 years of relevant work experience in a corporate environment through internships or recent work experience is a plus
  • Must be open to travel
  • Must be willing to relocate to SAP HQ's in Newtown Square, PA - Positions start in 2020
  • Positions require full time permanent work authorization in the USA, as there is no visa sponsorship opportunity at this time


Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

Valid Through: 2019-11-12