Associate Service Manager

Tesla, Inc

$103K — $156K *

clock 1 month ago

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Experience:Not Specified

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Job Description

Tesla's Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.

Responsibilities
  • Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
  • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
  • Technical acumen is required - you must develop a knowledge of all Tesla products, service systems, processes, and procedures


Requirements
  • Bachelor's degree or equivalent experience
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required


Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
    • Expected Compensation$103,124 - $156,000/annual salary + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla Motors specializes in developing a full range of electric vehicles. Tesla Motors was started by a group of Silicon Valley entrepreneurs and strives to create a revolution and accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars.

Tesla vehicles are EVs (electric vehicles), which are transforming the way people drive and move. Tesla has gone public as of June 29, 2010, and has a market cap of $34.32 billion. Tesla Motors’ goal is to increase the number and variety of EVs through three strategies. The first is to sell its own branded vehicle through its showrooms. The second is to sell premium, high-quality, patented electric components to other automakers. Lastly, it serves as a “catalyst and positive example to other automakers.” There has already been a movement in the EV market with the push of the GM Volt, rumored to have been inspired by the Tesla Roadster.



Tesla, Inc Careers



Join the trailblazing team at Tesla, Inc, a leader in sustainable energy and electric vehicles, and be part of a company that’s driving the future of innovation. At Tesla, we offer more than just job opportunities; we provide a platform for growth, leadership, and significant impact in the industry.

Work You’ll Do

Embark on a career with Tesla, Inc and contribute to our mission of accelerating the world's transition to sustainable energy. Engage in work that matters, with projects that integrate renewable energy solutions across the globe.

Tesla is not just a car company; we are an energy innovation company. With roles ranging from engineering to marketing, our team is composed of talented professionals who lead the way in technology, design, and sustainability.

Join our diverse team and thrive in a culture that celebrates fresh ideas, problem-solving, and a commitment to diversity training that ensures all voices are heard and valued.

Innovative Work

At Tesla, Inc, innovation is at the core of everything we do. From the development of cutting-edge battery technology to the creation of solar panels and sustainable energy solutions, our team is redefining what is possible.

As part of our team, you’ll have the opportunity to work on challenging projects that push the boundaries of technology and make a lasting impact on the environment and industry.

Career Development

Tesla is committed to the professional growth of its employees. Explore a range of career paths within the company and benefit from leadership training, professional development workshops, and networking opportunities that propel your career forward.

Our commitment to innovation and leadership in the industry makes Tesla an ideal place for those looking to grow their skills and advance their careers. Whether you’re seeking an internship, full-time position, or leadership role, Tesla offers a path to personal and professional growth.

Join Our Team

Search for open positions that match your skills and interests. At Tesla, we value passionate, curious, and innovative team players who are ready to drive change.

SEARCH TESLA JOBS

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Tesla, Inc is not just a place to work—it’s a place to innovate, lead, and contribute to one of the most important missions of our time. Join us, and help shape the future of energy and transportation.
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Total value of jobs:
$135,288,959
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Total Jobs:
1415
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Average Pay:
$131,221
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% Masters:
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