Associate Manager Technology Training Dept

New York Public Library   •  

Manhattan, NY

Industry: Life Sciences & Research


5 - 7 years

Posted 396 days ago

Principal Responsibilities


This position provide support in the following areas:

  • Manage and oversee a team of NYPL technology trainers that deliver computer classes to library patrons
  • Conducts instructor-led technology training classes throughout the NYPL branch libraries as needed
  • Assist in promotion of technology training classes throughout the NYPL branches
  • Collaborate actively in developing and maintaining technical training content, lab exercises, presentations and accompanying materials
  • Build and strengthen relationships between training team and library managers
  • Conducts quality control of trainings throughout the NYPL branch library system
  • Initiates outreach with potential partners/organizations to create new instruction opportunities and maintains existing relationships
  • Handles all aspects of reporting metrics to assess program outcomes of designated areas
  • Handles all administrative tasks relating to direct reports including timekeeping, updates and other duties of staff
  • Ensure direct reports use best practices to ensure company policies and departmental policies are being met
  • Analyzes and evaluates reports and surveys and makes recommendations for improvement
  • Travels throughout Manhattan, Staten Island and the Bronx as needed
  • Performs ad-hoc project related duties as required



  • Demonstrated supervisory experience

  • Prior experience teaching/instructing/training adults for related technology products and services

  • Bachelor’s degree and a minimum of five years relevant work experience; or an equivalent combination of education and experience

  • Extensive knowledge of Mac and PC platforms

  • Strong aptitude for learning new and emerging technologies quickly

  • Demonstrated ability to use and provide assistance for:

    • Windows, Android and iOS operating systems

    • Productivity software including MS Office and iWorks

    • Photoshop

    • HTML and CSS programming

    • Video editing and/or audio production

  • Excellent written, verbal and interpersonal communication & presentation skills

  • Evenings and weekends as needed

Minimum Qualifications

Key Qualifications:

  • Proven ability to communicate effectively and in a timely manner
  • Ability to teach in both traditional classroom and virtual classroom setting
  • Ability to multitask and handle multiple ad-hoc projects
  • Understands effective classroom training techniques that help to promote active learning and adaptation of instruction to meet the needs of learners
  • Proven ability to think outside the box
  • Enthusiastic team player/self-starter with the ability to drive projects to completion



  • Knowledge of New York metropolitan area preferred

  • Experience teaching teens in some capacity a plus

  • Ability to speak and write Spanish or Chinese a plus
  • ID 2017-9870