Associate Manager, Operations

Stryker   •  

Mahwah, NJ

Industry: Pharmaceuticals & Biotech


5 - 7 years

Posted 209 days ago

This job is no longer available.

Job Description

Stryker is one of the world's leading medical technology companies and, together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. Stryker is active in over 100 countries around the world.

Every day, our employees bring a passion to offer high quality medtech products and services that improve the lives of people around the world. That passion is the DNA of our company. We sum it up in the 11 words of our mission: “Together with our customers, we are driven to make healthcare better.” Our mission is at the heart of everything we do.

Taking great pride in developing and engaging our employees, Stryker was named to Fortune’s “Top 100 Companies to Work For” for in 2018 and was named one of the “World’s Best Workplaces” in 2017.  We are currently seeking an Associate Manager, Operations for our facility in Mahwah, NJ.


The Associate Manager, Operations is responsible for the direct supervision of non-exempt staff and will be responsible for the successful performance of the team with regard to business metrics, as they are affected by the non-exempt staff.

Specific responsibilities of the Associate Manager, Operations include, but are not limited to the following:

  • Direct non-exempt team members, across all shifts, toward achieving daily production goals, track daily performance, and provide timely feedback to the team
  • Actively lead operations processes to ensure all products meet/exceed established quality standards (e.g. cGMPs)
  • Drive compliance to FDA, ISO and Company requirements
  • Champion efforts to comply with all safety, quality and operational documentation (e.g. TPM) requirements and practices
  • Deliver communications to non-exempt team members across all shifts so as to ensure the team’s achievement of Quality, Cost, Delivery, Safety and Talent objectives
  • Manage the performance of non-exempt team members to include:
    • Writing and delivering performance appraisals
    • Administering disciplinary action when warranted
    • Providing positive recognition when warranted
    • Liaising with Human Resources to ensure consistency in administration and compliance with Company policies
    • Focus on the development of high potential employees
  • Manages/coach/mentor/develop non-exempt team members to encourage and support a high performance work culture
  • Ensure all employees are provided with proper training and development; monitor and drive timely training completion
  • Manage non-exempt timekeeping and monitor employee attendance (e.g.: start time, breaks, etc.) via KRONOS; manage employee vacation schedules and coordinate production schedules around quarterly meetings, planned vacation, etc. to ensure customer needs will be met
  • Monitor and ensure that proper staffing levels are maintained and produce contingency plans for coverage in times of high volume, heavy employee vacation periods, etc.  When needed, this will include directing the work of any assigned temporary staff and other associated responsibilities
  • Ensure the effective delivery of periodic business performance reviews
  • Actively participate in and act as “point of contact” for all Environmental Health & Safety related matters
  • Lead 5S efforts as they relate to the team and work space
  • Participate in problem-solving and implementing process improvements, including Lean Manufacturing related initiatives
  • Ensure the efficient use of materials/supplies
  • Provide plant/cell representation, if assigned to off-shifts
  • Foster relationships with internal customers to gain perspective and effectiveness when dealing with Operations issues


Candidates should possess a Bachelor’s degree or equivalent relevant work experience. 

Ideal candidates will also possess the following skills/experiences:

  • 5+ years of manufacturing experience or equivalent leadership experience in lieu of manufacturing
  • 2+ years of prior direct people management or equivalent supervisory experience is required, preferably within a factory-focused environment or 1+ years in a lead role
  • Demonstrated ability to drive team productivity while maintaining high levels of quality, employee engagement and morale
  • Demonstrated leadership and interpersonal skills, with the ability to teach and coach individuals from diverse backgrounds with varying communication and technical skills. Must be able to adapt to and coach others in an ever-changing environment
  • Demonstrated analytical skills with problem-solving and process improvement orientation
  • Knowledge of Lean tools (i.e.: Six Sigma, Visual, Value Stream Management) and supervisory experience in a Lean manufacturing environment is preferred
  • Demonstrated communication (verbal & written), presentation, partnership and influencing skills
  • Must be challenged by a team-based environment which places a high degree of emphasis on accountability for customer service levels, inventory management, cost reduction and quality/GMP compliance
  • Demonstrated proficiency in MS Office (including: MS Word, MS Excel, MS PowerPoint, MS Access) and MS Outlook
  • Must be able to work off-shifts, carry a cell phone and to work weekends when necessary