$100K — $150K *
Regular or Temporary:
Language Fluency: English (Required)
1st shift (United States of America)
Please review the following job description:
Resolves technical issues for Truist's network infrastructure and application ecosystems.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues.
In this capacity, performs monitoring and response activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyzes and observes trends with technical issues and provides input to developing long-term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
Has occasional contact with end-users.
Communicates status of issue resolution to internal teammates.
May engage and coordinate external vendors.
Applies an understanding of key business processes and practical experience to solve a range of straightforward problems.
Analyzes possible solutions using experience, judgment and precedents.
Completes assigned tasks by designated timelines.
Assists in process and procedure development and documentation.
Works under moderate supervision.
Other duties as assigned.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience.
Knowledge in information systems and ability to apply that knowledge in practice.
Ability to manage competing priorities.
Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents.
Experience participating in IT projects.
Ability to communicate complex information in straightforward situations.
Banking or financial services experience.
Bachelor's degree and 5+ years of NOC experience, which would include:
5+ years experience with network support, monitoring, and/or troubleshooting
3+ years experience with application performance monitoring
5+ years experience with Incident Management Support
Major Incident Management experience preferred
ITIL certifications preferred (Foundation, Operations)
Cisco certifications preferred (CCENT, CCNA, CCNP)
Knowledge of one or more of the following: Monitoring Tools (CA Product Suite – NetQoS/SOI/APM, HP NNM, Dynatrace, VMWare/VCenter, Splunk, Zabbix, NetCool, ExtraHop) – ITSM Tools (ServiceNow) – IT Alerting Tools (MIR3/Onsolve, xMatters)
Competent use of Microsoft Office Products – Outlook, Excel, Word, PowerPoint
Excellent verbal and written communication skills
OTHER JOB REQUIREMENTS / WORKING CONDITIONS
• Sitting - Frequently (85% of the time)
• Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
• Manual Dexterity / Keyboarding
• Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
• Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
• Travel Up to 15%
Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.
Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.
Valid through: 6/7/2021