Associate II Software Engineer

Salary depends on experience
Posted on 03/21/18
New York City, NY
Automotive.
Salary depends on experience
Posted on 03/21/18

We are seeking an experienced Application Support professional to join the team in New York. The role encompasses 2nd line technical application support for our Trade Processing applications. This person will report directly to the Regional Manager responsible for application support on these systems and will work closely with the global team contributing to the quality of our support.


Duties & accountabilities

  • Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical skills and good business knowledge together with investigative techniques and problem solving skills to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team required for third line escalation.
  • Monitor system operations to detect potential problem and raise the appropriate service outage ticket to initiate the incident management process
  • Coordinate with product and delivery teams to ensure the App Support team is ready for new releases and engaged in early design of new enhancements
  • Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support.

Education and experience

  • University Graduate of Computer Science or Engineering degree, Master’s Degree is a plus
  • Good understanding of Application Support processes
  • Must be knowledgeable in programming languages, SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology  an advantage
  • Must have fundamental knowledge in SQL and RDBMS - including stored procedures & complex joins. Ability to program in SQL is a plus
  • Must have understanding of operating systems most especially Windows and Linux. Good scriptingexperience (preferably including python) an advantage
  • Must have fundamental knowledge of networking basics and topology. CCNA certification an advantage
  • Ideally familiar with monitoring tools such as Splunk, Centreon, Solarwinds and Monolith.
  • Ideally would have experience of working in the Finance Industry.
  • Ideally would have experience of IHS Markit products

Commercial awareness

  • Excellent understanding of software systems and technology
  • Good understanding of Application Support processes
  • Good understanding of software support team functions and a solid understanding of the end to end application development process.
  • Knowledge of, or experience of working in the financial services industry would be highly beneficial.
  • Awareness of Derivatives products and Trade Processing (desirable)

Management requirements

  • Ideal candidate is a self-starter capable of working independently as well as contribute to the team’s requirements

Personal impact

  • Confident Individual – able to represent the team at various levels.
  • Strong analytical and problem solving skills
  • Demonstrated ability to work independently with minimal supervision
  • Ability to prioritize and multi-task balancing technical, business and otherdrivers
  • Customer Focused
  • An Owner – Making sure tasks are followed through and completed
  • Open minded, flexible and willing to adapt to changing situations
  • Process Oriented – happy to recommend, work to and support good processes and controls.

R1447

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