Associate in San Antonio, TX

$80K - $100K(Ladders Estimates)

HCL America Inc   •  

San Antonio, TX 78201

Industry: Education, Government & Non-Profit


5 - 7 years

Posted 33 days ago

Job Summary




- PM/Program Manager to support Privileged access initiatives for IT

-Ability to plan, develop and monitor project schedules

-Ability to analyze complex problems using data to provide insights

-Strong communication skills

-Ran or supported privileged access initiatives

-Identify and communicate recommended controls

-Promote identity and access management policy and standards

-Ability to build reports and presentations

-Background in financial industry

Preferred skillset: Service Account background

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.


BE/B.Tech (Hons)

EXPERIENCE: 4.5-8 Years

Valid Through: 2019-11-14