Associate Genesys Engineer

Charles Schwab   •  

Indianapolis, IN

Less than 5 years

Posted 304 days ago

This job is no longer available.


Relevant Work Experience: IT-Distributed and Web Development-less than 2yrs

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:

The ideal candidate will have a Bachelor of Science degree in computer science, software engineering, information systems or another technical field with a solid foundation in Software/Computer Technology. This person will be part of the team responsible for growing and understanding Schwab’s Genesys Contact Center solutions. This role will be responsible for documenting, designing, developing, testing, supporting, and troubleshooting the Genesys and telephony products at Schwab.

What you’ll do:

  • Maintain Schwab’s current contact center platforms and recommend new technologies/advancements that will enhance the platform.
  • Participate in project planning process
  • Participate in the identification of technical system requirements
  • Develop or modify software application modules using pre-established software development guidelines
  • Assist in the development of accurate time estimates to support project requirements
  • Adhere to quality standards and procedures
  • Document functions and changes to new or modified software application modules and testing activities/results
  • Participate with the production environment implementation of new or modified software application modules
  • Ability to plan and prioritize workload to meet deadlines, while planning and tracking status on several projects
  • Ability to adapt to constant business change and changing requirements
  • Working knowledge of commonly used software programming concepts, practices, and procedures
  • Good discovery skills
  • Ability to work both independently and within a team
  • Ability to collaborate on a team level with excellence, dignity, and respect
  • Possess excellent teamwork and interpersonal skills
  • Ability to work well under pressure and manage own time efficiently in a fast paced environment
  • Ability to deliver positive, measurable results that follow through to production (not leaving projects 90% done)
  • Positive, high-energy attitude
  • Creative problem solving skills and excellent debugging skills
  • Write well designed, testable, efficient code and ensure designs are in compliance with specifications

What you have:

  • Possess a good working knowledge of object oriented programming or software engineering
  • A strong desire to learn new technologies
  • Solid analytical skills, problem determination, and ability to deliver quality products
  • Strong communication and interpersonal skills

Not Required or expected, but a plus if you have it

  • Familiarity with a Dev Ops model with experience in automated build and deploy as well as automated testing tools
  • Understanding of how projects are developed and delivered in an Agile environment
  • Any knowledge of the Genesys Product Suite: Framework; IRD and Composer Routing; Administrator WFM; CCPulse; CCA/ICON; SIP or InfoMart
  • Genesys training and certification

What you’ll get:

  • Comprehensive Compensation and Benefits package
  • Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
  • Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
  • Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
  • Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
  • Not just a job, but a career, with an opportunity to do the best work of your life