Reporting to the Director of the Woodruff Health Sciences Center Library, the Associate Director oversees the daily operations of the Woodruff Health Sciences Center (WHSC) Library and serves as the senior level manager under the Library Director. The Associate Director is responsible for leading policy development and shaping the strategic direction for public facing areas of the library, including Access Services* (Information Desk and Grady Branch, Circulation, Reserves, etc.) and the promotion and discoverability of library services and resources through the web. The position gives oversight to a team-based approach to (1) library outreach and communications in multiple formats, (2) assessment of services and collections, and participates in the overall planning for library programs and events. Working with the Library Director and Library Leadership, this senior level position strives to recruit and retain a diverse library workforce and supports a diverse culturally sensitive working environment through search committee participation and staff training. The Associate Director will represent the library on appropriate Emory Libraries and University committees.
Key Essential Responsibilities & Duties
- Oversees the daily operations of WHSC Library with responsibility for public facing services employing a customer service emphasis through a team-based approach.
- Assists the Library Director and leadership with strategic planning processes, communicating with stakeholders, preparing annual and other reports; identifying new opportunities for innovative library and informationist/librarian roles, and strengthening library partnerships.
- Applies a team-based approach to assessment including dashboards and the preparation of statistical submissions.
- Assumes ownership for and leads significant library projects.
- Provides oversight for library circulation and reserve system transactions; can perform all circulation functions, processes, notices and reports; resolves complex circulation problems; responsible for documentation of policies and procedures and training staff.
- Manages requests for electronic reserves (or print), communicates with instructors and provides training, trouble-shoots problems, and collaborates to resolve copyright issues. Identifies current or long-term needs and recommends resources for WHSC Library collections in response to reserve requests.
- Collaborates with Library Service Center staff regarding services and schedules.
- Directs and leads the development and management of a diverse staff, that currently includes 5.45 FTE, in the provision of high-quality services, including seamless referrals to informationists and librarians for research support
- Represents WHSC Library on Access Services committees or other Emory Libraries Committees.
- Applies a broad-based forward-looking, multi-disciplinary team approach to internal and external communications. Coordinates the continued enhancement of the library’s web presence and social media to support faculty, students, researchers and clinicians, as well as visioning the library’s online presence to promote library services and resources.
- May serve as the librarian/informationist for a designated subject area or program with primary responsibility for teaching and learning, and for developing collections that support the teaching and research of Emory University faculty and students. Provides reference assistance to Emory students and faculty, visiting scholars, and the public as needed and assigned.
- Works with the Library Director and Library Leadership to achieve diversity through recruitment and retention, and ensure orientation, training, and evaluation of library staff at all levels. Coaches, mentors, and counsels both direct and indirect reports in order to develop staff in a positive and proactive manner, ensuring individuals can develop a broad knowledge of library operations and services as well as specialized skills and cultural sensitivity. Works with Library and Information Technology Human Resources staff to develop specific training for staff based on need and participates in succession planning and management initiatives as appropriate.
- Assists in developing and maintaining up-to-date library staff job descriptions or position responsibility statements. Along with the director and leadership, reviews requests for new positions and reclassifications.
- Conducts annual performance evaluations for direct reports and oversees annual process within the department/unit ensuring that annual evaluations are conducted in a timely manner and submitted on time in accordance with campus and library policy.
- Establishes and maintains communication with department/unit staff to facilitate the work of the library and ensure library staff is informed of library activities and initiatives.
- Participates in appropriate professional and scholarly associations and organizations including maintaining membership and/or accreditation; attending meetings, conferences, workshops; and serving in appointed or elected positions.
- Maintains up-to-date professional knowledge and skills in areas related to primary job assignment as well as maintains general knowledge of current trends in higher education, academic libraries, and information and educational technology.
- Adheres to guidelines outlined in the Handbook Governing the Librarian series for Faculty-Equivalent Librariansto ensure appointment, appointment renewal and promotion-in-rank
- Participates in library and campus committees as appropriate for service purposes.
The following are REQUIRED in all librarian positions.
- ALA-accredited master’s degree in Library and Information Science OR equivalent education and relevant library experience.
- Six to eight years of experience in supervising and managing librarians or staff including coaching, motivating, and mentoring.
- Ability to build and sustain effective interpersonal relationships with library staff, faculty and students, off campus faculty and administrators, campus administrators, etc.
- Evidence of analytical, organizational, communication, project, and time management skills and demonstrated ability to set priorities, meet deadlines, and complete tasks and projects on time and within budget and in accordance with task/project parameters.
- Demonstrated proficiency and capabilities with personal computers and software, the Web, and library-relevant information technology applications. Working knowledge of standard computer office applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint or other productivity software.
- General knowledge of website design to enhance the user experience.
- Commitment to fostering a diverse educational environment and workplace and an ability to work effectively with a diverse faculty and student population.
- Capacity to thrive in an ever-evolving, future-oriented environment of a major research institution and to respond effectively to changing needs and priorities.
- Demonstrated knowledge of current trends and issues in academic libraries, higher education, and relevant subject disciplines.
- Evidence of active participation, involvement, and leadership in local, state, regional, national, or international professional or scholarly associations.
- Experience and demonstrated skill in supervision, including hiring, orienting, training and development, organizing workloads, delegating responsibility, providing guidance and direction, monitoring and evaluating performance, coaching and counseling, and taking disciplinary action as necessary. Ability to be proactive, flexible, and collaborative as a supervisor in order to accomplish departmental, library, and institutional goals.
- Experience providing and managing library services with evidence of progressively increasing scope of responsibility in an academic medical or research institution library and evidence of successful record of leadership and ability to foster an organization-wide perspective that ensures effective stewardship of available resources.
- Evidence of competence in strategic planning and in introducing and managing change in complex environments along with budget planning and administration, human resources management, and facilities and space planning and management in complex organizations.