$250K - $500K(Ladders Estimates)
This Associate Director and their team will employ proven quantitative and qualitative customer research techniques (e.g. contextual inquiry, etc.) to surface problems experienced in the markets we serve. Rest assured that with any technique, such as Contextual Inquiry, will be co-owned by the Business Unit client and the GPO CX UX team. In this role, the research lead is responsible for creating the COE research framework as well as hiring key research personnel who will form the core research team.
The UX research lead will deploy globally and partner with business unit senior executives and their product management teams on strategically important initiatives. This executive will broadly drive thought leadership and adoption of research practices across our company and will educate our business partners on the value and strategic importance of deeply understanding the problems our external customers have within the markets they serve.
This person ensures their team is highly engaged in UX research on behalf of and in collaboration and consultation with the Wolters Kluwer businesses units we serve. The research lead will build and lead this research team, creating a culture of cooperation within the larger GPO and across Wolters Kluwer communities.
Reporting to the VP of User Experience & Design in the GPO Product Solutions team, this person is responsible for the delegation of responsibilities to their team and the broader UX team for execution while maintaining the ultimate responsibility and accountability for the delivery of successful outcomes. In their leadership capacity, they will mentor, encourage, foster, and support intelligent innovation and risk taking to create improved customer interaction and experiences across Wolters Kluwer products.
Points to cover:
Valid Through: 2019-10-21