Associate Director, Technical Product Management

Natera   •  

San Carlos, CA

Industry: Pharmaceuticals & Biotech


8 - 10 years

Posted 98 days ago

This job is no longer available.


The Associate Director, Technical Product Management is a leader on the Technical Product Management team who leads a small team that owns a suite of products including our patient and physician portals, internal billing products and customer support systems. Defines scope and product requirements in support of systems critical to the operational and commercial success of Natera. Technical Product Manager team interacts cross-functionally to define goals, ensures successful launches and monitors performance of our technical systems.

The Associate Director role is split between directing the group and acting as an individual contributor.
· As an Associate Director:
o Direct the TPM team by designing and implementing processes for effective technical product management.
o Manage the product roadmap and planning process for the Customer Applications team.
o Collaborate with the Customer Applications engineering team to best deliver on the roadmap.
· As individual contributor
o Act as liaison between clinical software product users, sales, marketing and software development teams.
o Transform business, market and clinical requirements into executable product requirements and specifications.
o Solicit customer feedback and funnel new requirements and product changes back into software development
o Become a product expert and subject matter expert on Natera software products
o Own and prioritize a feature backlog to align with the overall strategic roadmap.
o Communicate product roadmap and release schedules to stakeholders
o Communicate plans and progress to leadership and partner teams
o Evangelize your products across the organization, drive integration and ensure desired positive impact is achieved. Have a sense of ownership for everything you ship.

  • This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
  • Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
  • Must maintain a current status on Natera training requirements.
  • Employee must pass post offer criminal background check.


  • BS in Computer Science or equivalent industry experience.
  • 3+ years managing small team.
  • 8+ years of software product management experience.
  • Extensive experience writing commercial software product requirements and managing a backlog.


  • Strong leadership skills
  • Customer research and survey skills – how to ask good questions, listen carefully, and synthesize information into clear customer and market needs.
  • Highly organized with ability to multi-task.
  • Ability to collaborate and interact effectively with individuals, and influence individuals across functional areas and in team environments.
  • Demonstrated knowledge of products and markets, or ability to learn quickly.
  • Excellent verbal and written communication skills.
  • Good knowledge of MS Office applications (e.g. MS Excel, MS Word, PowerPoint) required.
  • Strong organizational, communication and interpersonal skills.
  • The ability to lead, motivate, and manage a team to achieve important goals together.
  • Ability to effectively work withinternal clinical domain experts and software development teams.
  • Very comfortable reading technical API document from third parties to identify opportunities.
  • Experience with JIRA or similar issue tracking system is a must.
  • Experience with business process management.
  • Excellent oral and written communication skills.
  • Exemplary problem solving and analytical skills.


  • Duties are typically performed in an office setting.
  • This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
  • Duties may require working outside normal working hours (evenings and weekends) at times.


Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.


Competitive Benefits. Healthy catered lunches, Premium snacks and beverages, Onsite gym with cardio and weight-training equipment, Game room with satellite TV, Onsite dry cleaning and alteration service with pick-up and delivery, Employee-organized sport leagues, Happy hours and BBQs, Generous Employee Referral program.

Job Id: 2941