Your primary responsibilities include:
- Academic counseling and student welfare: Counsel MBA and MSx students on a broad range of issues, problems and concerns, which could be academic or personal in nature. Serve as a resource on policies and procedures impacting academic performance, extended absence, Leave of Absence, and Withdrawal from the University. Develop a relationship with teaching faculty and maintain regular communication to assess student performance and respond to problems.
- Individual Support for Crises: Provide direct, responsive support to MBA and MSx students in crisis situations. Collaborate with University colleagues as part of providing integrated, robust support for student well-being.
- Academic Advising: Advise MBA and MSx students on course selection, course registration process and policies, graduation requirements, degree progress, and academic policies. Act as primary academic advisor for an assigned cohort of students throughout their time in the program.
- Support Resources: Develop and implement academic and well-being support programs that are responsive to student needs and faculty objectives.
- Disability Related Accommodations: Act as liaison with the Stanford University Office of Accessible Education. Implement local accommodations for students as required under the ADA, including administering approximately 400 alternative exams annually.
- Support MBA and MSx Program Activities: As a fully-engaged member of the Student Life team, participate in and support department initiatives and major annual student activities. Maintain a flexible mindset to assume Student Life special projects as needed.
To be successful in this position, you will bring:
- Bachelor’s degree and 5 years of relevant experience, or combination of education and relevant experience in student affairs, social work, case management, or counseling is required. Experience with professional graduate students in a selective program is preferred. Experience with an MBA program is preferred.
- Advanced communication skills, active listening skills, and the interpersonal skills needed to effectively communicate information to internal and external audiences and all levels of management. Exude confidence and poise to interact diplomatically and communicate effectively with a diverse constituency of faculty, staff, and students over the phone, in person, and via email.
- Advanced customer service skills. Ability to navigate difficult matters with mature judgment and to provide compassionate, effective counsel to adult students. Demonstrated ability to provide well-reasoned advice grounded in policy. Must be able to handle sensitive information and urgent situations requiring professionalism.
- Advanced organizational and analytical skills including the ability to manage a significant advising caseload, to review and analyze complex information, to propose and implement effective and timely solutions, to differentiate between recommendations/suggestions and requirements, and to set and readjust often-competing priorities while maintaining composure and a positive attitude. Be instinctively and extremely attentive to detail and execute on those details with timely follow-through.
- Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
- Ability to work independently with minimal supervision, yet can participate as part of a team with an eager willingness to pitch in wherever needed.
- Advanced computer skills, including experience with Microsoft Office Suite and Google Apps. Familiarity with Salesforce (or other CRM application) is preferred. Extensive and recent experience in an email-driven environment is required.
- Must be available on-site to administer special exams during regular evenings and/or weekends, during exam periods each quarter (including summer).