$100K — $150K *
Associate Director, Returns & Incident Resolution Operations
At Wayfair, we’re building industry-shaping Operations infrastructure and capabilities to fuel growth and delight our customers. We’re seeking bright, curious, and high-energy general managers to execute strategic initiatives that will propel Wayfair to $20B in sales and beyond.
Returns and Incident Resolutions is a key priority for our business. We know that customers don’t always love the product they receive or that issues can arise throughout an order. When these things happen, our goal is to make the experience worry-free and affordable, contributing to the company’s overall profitability and growth. Our team works with counterparts across category management, fulfillment centers, customer service, finance, and supplier-operations teams to drive new approaches and processes that deliver profitability and customer experience improvements. This work is broad, business critical, complex and highly cross-functional.
We are looking for a data-driven and impact-oriented team leader to drive a series of roadmaps that deliver on these objectives. The ideal candidate must be a highly flexible and hands on leader who understands how to effectively drive results in a fast-paced and rapidly growing company.
What You'll Do
What You'll Need
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Valid through: 2/16/2021
$100K — $150K
32 days ago
$200K — $250K
3 days ago