Associate Director, Platform Solutions

Evolent Health   •  

Arlington, VA

Industry: Healthcare IT


5 - 7 years

Posted 375 days ago

Your Future Evolves Here


Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference in everything from scrubs to jeans.


Are we growing? Absolutely--62% in year-over-year revenue growth through 2015. Are we recognized? Definitely. We’re 12th on Forbes’ list of America’s Most Promising Companies for 2015, one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, and our CEO was number one on Glassdoor’s 2015 Highest-Rated CEOs for Small and Medium Companies. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.


Who You’ll Be Working With:


Evolent Health is looking for an Associate Director, Platform Solutions, to be a key member of the Partner Delivery team. This role will report to the Managing Director, Platform Solutions.


This individual will play a critical role in executing Evolent Health’s mission by serving as a platform subject matter expert within the larger Partner Delivery team to support Evolent’s partners during implementation and ongoing operations work. As an expert on Evolent’s platform and solution offerings, this role will serve as a bridge between the clinical functions and technology to ensure the optimal business solutions are implemented for Evolent’s partners. This role will work closely with members of the Product Development team on product functionality and new release features in order to serve as the platform expert for implementation efforts. In addition, this role will collaborate with the Clinical Delivery team during implementations and other key clinical team members, both client and Evolent, in assessing the current state clinical programs and processes to define the platform requirements and solutions for our partners.
What You’ll Be Doing:

Platform Expertise

  • Develop and maintain expertise in more than one Evolent solution, including, but not limited to, the implementation of Care Management, Utilization Management, Practice, Network, Patient, EMR Integration and/or Risk Adjustment services
  • Maintain Identifi product-certification for at least 2 modules and/or Evolent solution offerings to serve as an expert for client interactions
  • Deliver effective, articulate demonstrations of the Identifi platform during implementation efforts to client executives, in-line managers and end-users
  • Partner with the Product Managers on the IT Product Development team to actively participate in sprint reviews and release cycles to understand product design decisions and functionality at a detailed level
  • Provide client testimonies to the IT Product Development team that enables them to incorporate client feedback into the product development lifecycle planning efforts
  • Partner with other solution-based groups within Evolent to develop deep functional and operational knowledge of the delivery of Identifi solutions
  • For new product functionality releases, collaborate with the Product Development and Partner Delivery client team members to develop a deployment strategy



  • Collaborate with the client team members of the Partner Delivery team to deliver the configuration of the Identifi platform and solutions that meets the client’s business objectives
  • Lead client working sessions to document the future state process definitions and platform requirements
  • Conduct platform demonstrations during the process and requirements definitions phase to ensure client’s understanding and approval of the operational processes and platform configurations for their solution
  • Partner with the Clinical Delivery team by leveraging their clinical expertise during future state process definitions and platform requirements working sessions with clinicians and physicians on the client team
  • Serve as the platform, solution and process expert to jointly deliver quality clinical workflows and platform requirements with the Clinical Delivery team and to Evolent’s partners
  • Develop a deep understanding of our partners’ business and operations in order to drive the delivery of Identifi requirements and workflow definitions through facilitated working sessions with client team members
  • Conduct client-sign off meetings to review workflows and platform requirements prior to the configuration of the Identifi platform
  • Deliver and educate internal Evolent IT and Training teams on the workflows and platforms requirements to facilitate downstream implementation activities
  • Create clear, process flows detailing the intersection of operational activities with the use of the Identifi platform to support the client’s population health business objectives
  • Document detailed platform requirements based upon best practices
  • Develop client-specific scripts to deliver impactful, educational product demonstrations to client team members during the entire lifecycle of the implementation leading up to User Acceptance Test phase
  • Provide input to development of detailed work plans, schedules, project estimates, resource plans, and status reports
  • Identify and escalate risks and issues to leadership when they are encountered and aid in successful mitigation, where possible
  • Maintain delivery responsibilities for new Identifi platforms and solutions following the initial implementation for a client by collaborating with the rest of Partner Delivery team to support ongoing client operations
  • Establish and nurture strong relationships within Evolent’s operational areas
  • Collaborate with leads in Product Development and Partner Delivery to develop a training curriculum and ongoing education on Evolent solutions across Partner Delivery
  • Contribute to internal initiatives focused on achieving the goals for the Platform Solutions team that align with the Partner Delivery team’s, IT department’s and Evolent’s annual goals



The Experience You Need (Required):

  • Bachelor’s degree required
  • At least 6 years of health care information technology experience
  • Expert understanding of people, process and technology related to transformation efforts
  • Expert knowledge of defining and documenting business requirements
  • Advanced understanding of systems and process integration in the healthcare industry
  • Proven track record facilitating client working sessions to achieve an outcome
  • Ability to effectively communicate with diverse parties and stakeholders
  • Excellent interpersonal and negotiation skills
  • Strong team orientation, both internal and external, with the ability to coach and mentor regardless of reporting relationships


Finishing Touches (Preferred):


  • Previous health care experience, preferably in one of more of the following areas: provider systems, health plans, payer contracting and/or ACOs/ CINs
  • Experience as a problem-solving project manager, business analyst and/or process analyst
  • Strong ability to understand and identify delivery risks and develop mitigation strategies
  • Demonstrate creative problem solving skills, adapting approach as needed for each engagement
  • Ability to perform multiple tasks and prioritize simultaneously
  • Absolute integrity and strong, hands-on work ethic
  • Advanced knowledge of MS Office products, including Visio