Associate Director, HUB & Distributor Svcs in Lexington, MA

$100K - $150K(Ladders Estimates)

Takeda   •  

Lexington, MA 02421

Industry: Pharmaceuticals & Biotech


5 - 7 years

Posted 64 days ago

This job is no longer available.

Responsibilities include:

This position is responsible for managing Takeda's reimbursement HUB and will guide the strategic design, implementation and operational management of these services across specialty brands. Management responsibilities include, but are not limited to: Co-Pay Support Programs, Reimbursement Hotline, Reimbursement Support Website, Foundation Support, Case Management Support..

This individual will lead the established specialty HUB program with full accountability for program operations, budget management, external partner relationships and case management functions.

The role serves as Takeda's Subject Matter Expert (SME) for reimbursement operations, working cross-functionally with members of Managed Markets, Sales Leadership, Marketing, Contracts and Pricing, Sales Operations, Legal, Compliance, Training, Medical and Scientific Affairs and Regulatory, along with relevant external customers and stakeholders. This position requires demonstrated success in managing relationships and operations in a pharmaceutical healthcare environment.


  • Trouble shoot and resolve ongoing financial issues that may affect programs offered by Shire
  • Attend meetings to represent Shire at industry conferences
  • Travel to sales meetings periodically and as necessary to educate stakeholders about the program
  • Conduct and participate in partners' Quarterly Business Reviews
  • Responsible for process mapping and re-engineering
  • Create and manage budgets for contracted services
  • Reimbursement experience
  • Ability to multi task, problem solve effectively while working in a team environment
  • Individual must possess and portray strong emotional resilience
  • Management experience, leadership skills, and ability to execute high level ideas on an individual basis
  • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
  • Ability to handle sensitive information
  • Familiar with Buy and Bill reimbursement
  • Excellent oral and written communication skills
  • Reliable, conscientious and responsible
  • Able to manage time and balance priorities


Technical/Functional (Line) Expertise

  • Design reports using partners data to communicate business insights


  • Highly motivated, shows initiative, is proactive and able to work within a team
  • Ability to present in front of a group
  • Seeks ways of improving current systems, processes and structures
  • Identify opportunities to make improvements and proactively offer ideas for how to improve customer satisfaction and quality

Decision-making and Autonomy

  • Strong conflict management and resolution skills
  • Ability to structure and execute projects independently


  • Quickly focuses on the critical issues while prioritizing current work


  • Being brave to bring different ideas that may be different from current practice and operates from a framework of possibility


  • Maintain and enhance multiple vendors with complex business models


  • Bachelor's Degree required
  • 5+ years of experience in relationship management or project management role, or a related field is required, preferably in a regulated industry
  • Proficiency in all Microsoft products is required
  • Experience in Patient Services, Procurement, Market Access and HUB management services are a plus
  • CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting
  • Excellent verbal and written communication skills.

Valid Through: 2019-9-13