Associate Delivery Analyst

5 - 7 years experience  •  Business Services

Salary depends on experience
Posted on 08/22/17
Conway, AR
5 - 7 years experience
Business Services
Salary depends on experience
Posted on 08/22/17

Delivery Analyst delivers data, data products, and information that drive our client’s multi-channelmarketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. Theywork with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors lessexperienced team members.

What you will do:

  • Point-of-contact for clients with business solution definition through campaign management and business intelligence tools and/or processes
  • Audit post-production changes to ensure service level agreement compliance
  • Execute complex campaigns which may include, but is not limited to, the review of campaign specifications, working with clients to validate and obtain sign-off of client deliverables and dynamic campaign execution
  • Develop, maintain and improve client relationship through increased client communications. May have campaign and/or reporting specialty and may be point of contact for some client campaigns
  • Ensure compliance with established procedures, project requirements and service level agreements through audits
  • Provide consultation, support, communication and training to teams and clients on campaign management tools and / or processes
  • Provide issue resolution which may include, but is not limited to, tool errors that require escalation and data integrity issues
  • Responsible for application administration (extraction). Identify, recommend and document code changes or makes appropriate code changes. Construct and/or enhance data documentation as needed. Change processes for clients through established change management procedures
  • Investigate and advise clients on potential processing efficiencies, redundancies and/or optimum use of data. Drive and share best practices, adoption of standards and lessons learned with internal Acxiom teams

What you will need:

  • Willingness to work on call
  • Problem solving skills
  • Intermediate SQL experience to proficient
  • Self-starter with attention to detail
  • Ability to multi-task and prioritize daily responsibilities
  • Basic networking understanding
  • Bachelor’s degree from a four-year college or university or minimum 2years relevant industry experience in the area of Information Technology
  • PACT - Passion, Accountability, Creativity, and Teamwork (a foundation of Acxiom's culture)

What will set you apart:

  • 5years of related experience with a Bachelor's degree; or 3years and a Master's degree; or a PhD without experience; or equivalent work experience
  • Demonstrated ability to communicate with clients and internal stakeholders – providing status
  • Attention to detail, important to monitor and audit solution processing services
  • Utilization of some of the following, depending on specific work assignment:
  • Knowledge of auditing /monitoring techniques and tools (portal, nexus)
  • Understanding of relational database design
  • Working Knowledge (Understanding of Syntax) for those that apply to specific assignment:
  • Unix
  • SQL / PL –SQL
  • Perl
  • Shell Scripting
  • Campaign Management Tools
  • UltraEdit
  • File Transfer Protocols
  • Knowledge of Acxiom products


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