Associate Client Director - Primary Research

Nielsen   •  

Bentonville, AR

5 - 7 years

Posted 241 days ago

This job is no longer available.

Associate Client Director - Primary Research - 6317

With best in class research, analytical tools and client partnership, Nielsen’s Walmart team tackles some of the

most exciting marketing and merchandising research challenges in retail and ecommerce. At Nielsen, you will work

with industry leading marketers and see your work come to life. Not only will you have some of the world’s most

trusted and powerful research tools at your disposal, you’ll be partnered with one of the world’s most powerful

and innovative clients. This means your work won’t sit on a shelf gathering dust. You’ll see the impact of your work

and its affect on the marketplace. Be curious. Be collaborative. Be forward thinking. Join the Primary Research

team and work with our clients as a consultant, a problem solver and an innovator.

When you join the Nielsen team, you’re signing up for an experience that requires flexibility, curiosity, and passion.

 

Job Purpose

  • Ownership of high quality client deliverables
  • Accountable for supporting the client team in achieving and exceeding revenue targets through excellence in partnerships across the Nielsen internal network of services to exceed client expectations and quality deliverables
  • Supports client team by ensuring outstanding analytics and fact-based recommendations
  • Develop and nurture strong relationships with multiple client stakeholders
  • Coach analysts on projects, guiding the development of quality analyses
  • Drive capacity planning activities, to ensure work is being done efficiently and in a timely manner

 

Responsibilities:

 

Client Leadership

  • Leads client meetings, presents study results and conducts external presentations, as appropriate
  • Manages the overall success of client deliverables
  • Consults to develop research objectives and appropriate solutions based on client business issues
  • Accountable for the success of assigned projects
  • Prepares and presents study results to clients
  • Maintains client standards: deliverables, terminology, questionnaire standards, study designs, etc. and creates client playbooks
  • Resolves or seeks support for resolution of project issues to maintain timing and delivery standards

 

Client Satisfaction

  • Works closely with internal team and client stakeholders to understand clients’ business priorities and opportunities for engagement
  • Provides detailed feedback to inexperienced analysts and drives development of senior analysts to ensure high quality client deliverables
  • Assists with special projects to provide extra value to clients

 

Analytical Excellence

  • Develops a strong understanding of all Nielsen Innovation services/tools
  • Creates custom research plans to incorporate existing Nielsen assets as well as new or ad hoc methods and data sources.
  • Contributes to thought leadership project development and research projects.

 

Talent Management

  • Provides analysts coaching and feedback on a study by study basis
  • Identifies development areas for analysts, looking for opportunities to stretch and grow junior talent and communicates it to Analytics team
  • Celebrate success and milestones of junior level associates
  • Works with Client Services DIR/VP to ensure adequate resourcing to manage future client demand

 

Success Factors

  • 5+ years of proven success in a client facing, project management role
  • Bachelor’s degree in business, communications, research, economics, computer science or social sciences (Master’s degree preferred)
  • Detail orientation and strong organization skills
  • Strong written and verbal communication skills
  • Mastery of Excel and Powerpoint
  • Strong consultative skills
  • Adapt quickly to changing situations
  • Ability to work in ambiguous situations or gray areas.
  • Experience across a variety of research methods and analyses (examples: qual, quant, survey, mobile, behavioral, neuro, discrete choice, conjoint, max diff, concept testing)
  • Work with the VPs-DIRs to help execute analytic strategy
  • Strong interpersonal skills and ability to deal with a variety of performance situations
  • Drive success of projects