Assoc Director IAM Technical Analysis & Operations
Reporting to the Director of Identity and Platform Services, the Associate Director, Identity and Access Management (IAM) Technical Analysis & Operations is the service offering manager and lead analyst for all IAM services spanning directory services, authentication and federation provisioning. This position manages a senior development team responsible for maintenance and evolution of our IAM infrastructure including Sailpoint IIQ, CAS, Shibboleth, Grouper, and a small portfolio of legacy directory population and maintenance applications. The incumbent also serves as the lead technical analyst for the design and documentation of our IAM systems and functions. Essential duties are and not limited to: Service Owner for all technical Identity and Access Management services and associated applications. Partner with the functional and technical directors of IAM in engaging with senior administrators around the requirements and scoping of Identity and Management policies, processes and services. Manage assigned development staff, providing various personnel activities, including performance evaluations, professional development and working with the Director on compensation, promotion and related activities. Accountable for completion of all committed work by the team (on-time, on-budget, technical & functional requirement delivered, consistent cycle time, etc). Leadership role in maintaining relationships with customer and partner teams around identity services; continuously improving customer satisfaction, with intent to sustain existing partnerships. Leadership role in the collaborative process of planning, developing and implementing technology solutions addressing IAM challenges leveraging our existing platforms, establishing project definition, and gathering of the functional requirements for assigned project. Ensure training and mentoring of technical staff as necessary, create/utilize best practices where appropriate. Lead and oversee ongoing maintenance and Level 2-3 support for assigned applications and/or systems. Monitor application and/or systems efficiency/effectiveness, conduct initiatives to improve systems operation, availability, cost, performance and manageability across the lifecycle. Lead and guide IAM team in delivering excellent incident, problem and change management.
Essential Duties 1. Leads, manages, and advises a team of technical experts on all aspects of policies, practices, systems, and procedures within the department. 2. Provides managerial and technical expertise regarding the daily operations in one or more functional areas. 3. Manages and implements guidelines and systems and recommends changes to maintain consistency with the mission of department objectives. 4. Manages and works extensively with staff to develop and administer support plans. 5. Participates on project teams and act as a liaison with other institutions, campus organizations, vendors, and committees. 6. Works with all units to identify, analyze, and develop approaches that successfully meets the goals and objectives of ITS and the University as a whole. 7. Defines and tracks service metrics and work with staff to meet client needs and service standards. 8. Implements appropriate controls and quality assurance; ensures adherence to the process, consistent and efficient trouble resolution, error reduction, and continuous process improvement. 9. Manages the operating budget for their organizational unit. 10. Recruits and trains technical staff. 11. Ensures compliance and timeliness of all Federal and State regulatory requirements. 12. Manages a staff of exempt and non-exempt employees. 13. May perform other duties as assigned.
Required Education and Experience Bachelor's Degree in a relevant technical field and six years of related technical experience or an equivalent combination of education and experience.
Required Skill/Ability 1: Proven ability working with management to establish goals; obtain the support and resources required to meet objectives. Prove ability with managing and developing complex directory, attestation and entitlements provisioning services, preferably leveraging Sailpoint IIQ. Demonstrated ability with access management and federation software, preferably CAS and Shibboleth.
Required Skill/Ability 2: Proven ability with relational databases, such as SQL Server. Demonstrated ability with requirements management and automated testing tools such as HP Quality Center.
Required Skill/Ability 3: Excellent oral and written communication, interpersonal, organizational and planning skills. Extensive ability in technical design, analysis and coding. Excellent understanding of business processes and customer service skills.
Required Skill/Ability 4: Proven ability to work independently and/or as a member of a team, lead and influence staff, including working with people from all levels of an organization. Excellent analytical, problem-solving and decision-making skills.
Preferred Education, Experience and Skills: Bachelor degree and eight years relevant experience leading or managing a technical team with at least 4 years managing an IAM team. Must be a fast learner with a strong desire and motivation to learn new technologies, Yale and the higher education environment..