The Assistive Services Program Manager is the global process owner to support the adoption, execution and sustainment of Ministry-wide standards to support and advocate for patients and their companions needing auxiliary aids and assistive services. This role is responsible for facilitating discussions promoting best practices within established care standards and acts as a point person for OSF Mission Partners about the assistive service program. Creates and maintains ongoing key performance analytics for direct indicators of the programs adoption and success. Responsible to evaluate effectiveness while working with ministry resources for timely evaluation and implementation of solutions. Serves as a key liaison with the clinical and business leaders of OSF Healthcare System regarding the Assistive Service program. Facilitates complex projects to lead to internal program advancements.
Master’s degree in Business Administration, healthcare administration, healthcare clinical care, or other closely related field in order to understand management principles and finance.
3 years’ experience in healthcare operations and planning.
The ability to understand and apply the relevant statutes and regulations—and provide a clear explanation and direction to facilities, departments and employees.
Understanding of business development, and strategic planning.
The ability to design and produce written materials and other informational communications about Section 504, the ADA and relevant OSF policies.
The ability to develop training materials and deliver training and presentations.
The ability to conduct investigations, perform audits and monitor corrective action measures.
Strong attention to detail, with respect to recordkeeping, in particular.
Strong verbal and written communication skills required to assess nursing needs and work with multiple departments to create effective solutions.
Ability to develop and maintain strong working relationships.
Ability to coordinate policies, processes and programs across the Ministry.
Ability to come up with creative solutions or problem solve, multi-task and prioritize in fast-paced, dynamic environment.
Effective organizational and time management skills.
Ability to provide excellent customer service and actively look for ways to help patients, companions and Mission Partners.
3 years of professional experience developing, implementing and/or evaluating compliance policies, practices, and programs under Title II of the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973.