Assistant VP - Managed Care Client Services

Sedgwick   •  

Memphis, TN

Industry: Professional, Scientific & Technical Services


11 - 15 years

Posted 34 days ago

Assistant Vice President

Client Services


For a career path that is both challenging and rewarding, join Sedgwick's talented team of 21,000 colleagues around the globe. Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions. Taking care of people is at the heart of everything we do. Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens. Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance. Our clients depend on our talented colleagues to take care of their most valuable assets -- their employees, their customers and their property. At Sedgwick, caring counts®. Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Program Management within the assigned area.


  • Ensures contract compliance with company guidelines within an assigned area.
  • Handles financials including accounts receivable, invoicing and pricing support within an assigned area.
  • Responsible for client knowledge including threatened status and relationship with the company.
  • Handles renewal process timely; negotiates new contracts within an assigned area.
  • Responsible for business planning and budgeting within an assigned area.
  • Plans for staffing needs including succession, bench-strength, and new business within an assigned area.
  • Supports client relationships; builds executive relationships; supports internal relationships.
  • Supports business development.


  • Performs other duties as assigned.
  • Supports the organization's quality program(s).
  • Travels as required.


  • Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
  • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
  • Provides support, guidance, leadership and motivation to promote maximum performance.


Education & Licensing
Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.
Skills & Knowledge
  • In-depth understanding of workers compensation, liability and disability
  • Excellent oral and written communication, including presentation skills
  • PC literate, including Microsoft Office products
  • Leadership/management/motivational skills
  • Analytical and interpretive skills
  • Strong organizational skills
  • Excellent interpersonal skills
  • Excellent negotiation and facilitation skills
  • Ability to work in a team environment
  • Ability to meet or exceed Performance Competencies