Who We Are
At Corvias, we’re experts at developing solutions through partnership. Our mission is to be personally committed to solving our partners’ most difficult, systematic challenges by reimagining what is possible and realizing more resilient communities together. We believe a culture of caring, purposeful, diverse and courageous humans who want to make a difference for our partners will help us achieve that mission.
How You'll Contribute to the Team
The Assistant Operations Director supports local Property Management leadership to ensure operational and resident satisfaction benchmarks are met. This role will lead the Community Office team of a multi-family property management portfolio through day-to-day issues, as well as, long-term performance. The ability to lead a team, work with cross-functional colleagues to increase connectivity with residents, and provide a positive resident experience is at the forefront of this role.
Primary Responsibilities Include:
- Develop win-win relationships with key partner, government, business, and community stakeholders; maintain open dialogue to promote the program and gain support for local initiatives.
- Assist the Operations Director in ensuring the proper execution of business strategies and company initiatives, including all milestones, measurements, budgets, and deliverables, while ensuring compliance with the company direction and vision.
- Proactively review and analyze program financial performance in order to propose opportunities to improve and maintain the overall financial health of the program; identify and recommend strategies to increase net operating income.
- Organize functional groups and team activities to ensure operations are highly productive, resources are appropriately allocated and coordinated, and business goals are met.
- In coordination with the Operations Director, oversee the recruitment, hiring, onboarding, and retention of diverse talent who enhance company culture; create accountability and ownership among team members through communication of clear expectations, supervision, and provision of timely performance feedback.
- Model the highest standards of property management professionalism; lead the training and development of team members through coaching, motivating, and mentoring on company culture, business goals, financial management, and sound business judgment.
- Maximize rental income, occupancy, and rent ready inventory through the creation and deployment of strategic plans that demonstrate a solid understanding of the competitive market, leasing process, and turn management.
- Protect and maintain physical assets through the creation and deployment of strategic plans that ensure the appropriate level of repairs and preventative maintenance; partner with cross-functional colleagues on the execution of capital improvement repair and replace projects.
- Perform all duties of the Property Operations Office team as needed, and other duties as assigned.
Role Specific Requirements Include:
- 7+ years of progressive experience in residential property management; 4+ years in a supervisory capacity.
- Proven success managing people and organizing team activities to ensure operations are highly productive and meet or exceed customer satisfaction metrics.
- Demonstrated ability to interpret and analyze data, identify trends, and use data to connect operational and administrative activities to overall business strategies.
- Ability to collaborate with other functional areas and problem solve to make strategic decisions.
- Proven history of leading by example, ensuring both the empowerment and accountability of team members.
- Written and verbal communications skills that reflect an ability to communicate effectively.
- Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to effectively resolve complex or sensitive matters.
- Proven ability to develop operating budgets and manage expenses.
- Computer proficiency, including working knowledge of property management and accounting software.
- Valid driver’s license and ability to travel up to 10% of the time.
- Ability to work weekend and evening hours as needed