The Assistant National Field TQA works on complex problems where analysis of situations or complex and varied data sources requires an evaluation of a variety of factors. Regularly communicates and collaborates with high level staff both internally and externally managing competing priorities to achieve successful partnerships. Responsibilities and work assignments contribute program goals, AARP Foundation’s and AARP dashboard goals. Exceptional organizational development skills in change management, team and leadership development, planning, direct management, communication and training. Requires independent judgment, strategic evaluation, assessment, and recommendation, while sorting through a high degree of diverse, and non routine challenges, layers of management and data. Requires creative implementation of program development initiatives including but not limited to change management, team development and implementation, leadership development, training, multicultural outreach, integration opportunities etc. unique to the program.
Bachelor’s degree in Management, Education, Communications, Business Administration, or a related discipline (Masters Preferred) and at least 10 years of extensive and high level experience in complex organizational structures and training, as well as 5 years of management experience to include strong leadership skills, and judgment in leading, managing and supporting through effective motivation, communications and training and developing a large workforce, preferably on a national or regional scale, in very decentralized environments, using adult learning principles and solid process improvement techniques.
Experience with curriculum development and technology based, including web-based, training and educational platforms. Experience with large scale business and program development and administration, strategic planning, quality assurance programs (reviews, surveys, accuracy data, etc.), communication or an equivalent combination of training and professional experience related to the duties of the job.
Familiarity with a variety of large scale national operations concepts, practices, and procedures and experience in conceptualizing and using research, surveys, financials, and other data collection methods to assess process and quality opportunities and formulate effective training and other strategies for improving the quality of the program and experience of volunteers and taxpayers. Experience with tax return preparation and tax law extremely helpful.