Assistant Manager, Customer Collections Strategic Accounts

Herc Rentals   •  

Bonita Springs, FL

Industry: Real Estate & Construction


5 - 7 years

Posted 113 days ago

This job is no longer available.

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care.

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

The primary mission of the Assistant Manager, Customer Collections Strategic Accounts is to supervise and provide leadership to the National Accounts Team and assist with any issues that arise. Ensures that escalated issues are resolved promptly and customers are paying within terms to minimize Days Sales Outstanding “DSO”. This position reports directly to the Strategic Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, Performance Management and other duties as assigned. As a resource to the Strategic Accounts Manager, you will provide additional assistance across the breath of the team under their management. Solid B2B customer accounts experience is needed in provide the best level of customer service while identifying high-risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our customers and internal Business Partners. Customer account procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results. This position requires documenting current processes and identifying opportunities for standardization. The successful candidate should be well versed in process improvement methodology and change management.


Train, mentor, drive, and manage successful performance of customer account teams on all activities and improve effectiveness.

Successfully manage the team against identified targets to outperform stated goals.

Provide and articulate receivables reporting analysis via Excel, Access, etc.

Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.

Recommend suspensions, re-activations and referrals of customer accounts to maximize collections and minimize bad debt.

Take proactive measures to address changes regarding financial position of customers.

Maintain and grow relationships with Internal and External customers.

Lead projects and other customer account-related tasks as identified by management.

Utilize your skills to standardize and improve processes to gain efficiencies.

Professional Experience

6 Years General Business Experience

5 Years B2B Customer Collections Experience

3 Years Supervisory Experience


  • Self-Starter
  • Strong Math, Analytical and Problem-solving skills are required
  • Proven track record of DSO improvement with assigned account portfolios
  • Strong Team Leadership, Development, and Conflict Management skillset required
  • Advance Microsoft Excel skills
  • Professional Telephone Etiquette
  • Strong Sense of Urgency and Customer Focus
  • Excellent Verbal and Written Communication
  • Strong Organizational and Time Management Skills
  • Track record of successful process improvement and change management project leadership

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you! As an industry leader, we offer the opportunity for training, development, and advancement. In addition, we offer highly competitive compensation and benefits package, including a generous vacation program. Apply today to be part of a team built for success!

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.