Assistant Manager (AV Technician)


Princeton, NJ

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 24 days ago

  by    Chris Dawson

Assistant Manager (Learning Space Support)

Location : Princeton, New Jersey.


  • Assist the manager in the day-to-day operations of the Learning Space Support group and respond to requests for service and customer concerns
  • Coordinate job scheduling, tracking, and inventory control in ServiceNow and ensure that all group work is performed properly
  • Consult with the campus community on audio-visual support for University events; evaluate the factors surrounding the staging (type of event, room size, layout, acoustics, lighting, equipment, etc.) and provide guidance for optimal presentation
  • Make recommendations on AV solutions that best address customer needs
  • Assist the manager assess future needs for AV installations, keeping abreast of faculty interests and the indications for classroom technology
  • Manage automated room support software (currently, Globalviewer/Fusion), monitor audio-visual system installations, and provide remote support when needed
  • Manage and operate technology for remote instructional delivery; use conferencing technology to enable remote presenters access to University classrooms
  • Coordinate conferencing sessions, on campus and at remote conference sites, and perform test calls to ensure the conference will run without incident
  • Lead Instructional Support Services neighborhood technical teams and coordinate any needed support

Essential Qualifications

  • 5 to 7 years of experience with standard and high definition video conference hardware and software
  • 5 years of AV project management experience, including work on large capital projects
  • In-depth knowledge of audiovisual technology and the ability to keep abreast of developments
  • Extensive experience in customer service, managing all levels of customer issues
  • Ability to successfully coordinate and manage all aspects of sizable or high profile video conferences
  • Demonstrated track record of innovative and creative thinking
  • Excellent interpersonal, oral, and written communication skills to partner with a diverse customer base
  • Ability to work on multiple projects simultaneously, respond to shifting priorities, and work efficiently under the pressure of deadlines
  • Experience in outreach and partnership building; ability and desire to develop strong relationships with faculty and staff
  • Ability to work independently, as well as in a team environment
  • Excellent attention to detail
  • Excellent troubleshooting skills
  • Flexibility and willingness to work outside of standard hours

Additional Qualifications

  • Experience working with faculty and senior administrators in higher education
  • Understanding of classroom technologies and audio-visual design in teaching spaces
  • Familiarity with the University data network