Assistant Director, Pension Administration , at Willis Towers Watson in Montreal, QC

As Assistant Director, Pension Administration, you will collaborate on a wide range of complex pension administration projects. You will act as a project manager and intermediary with regard to daily communications with clients, carry out client projects, contribute to the management of accounts receivable as well as personnel management.

You will have the opportunity to:

• significantly enrich your knowledge of all aspects of pension administration • use leading technology tools and resources and work with a dynamic group of professionals in pension

administration. retirement plans within a rapidly growing group

Performance objectives

Clients

• Superior and consistent management of concurrent pension plan administration projects

• Interpret business needs to transform them into complete project plans in accordance with objectives, budgets, schedule, deliverables and to the established quality standards

• As responsible for the day-to-day management of the projects, oversee the progress of the team's work in accordance with the objectives set

• Act as the main current resource person for clients with regard to service delivery

• Manage client expectations, and bring relevant issues to the attention of senior advisors and account managers

• Establish a relationship of trust with client contacts through effective communication and value-added advice

• Liaise with colleagues from other practices and regions when mandates touch on broader issues for the client. client

Excellence

• Provide value-added consulting services in the administration of pension plans, including with regard to best practices, suppliers in the market, cost issues and return on investments , pros and cons of various solutions, etc.

• Manage and perform day-to-day pension plan administration work

• Prepare pension benefits in accordance with plan provisions

• Calculate annuities

• Prepare correspondence

• Prepare payment regulations and authorizations

• Produce annual pension statements for employees of various clients

• Process declarations to be filed with government authorities (eg, FE and FER)

• Se Responsible for the record keeping and filing of all work produced

• Reconcile pension benefit payments

• Perform technical review of other resource work

• Effectively analyze and resolve client issues

• Contribute to the development of new tools, processes and solutions that meet clients' needs in terms of pension plan administration and other more general human resources needs.

• Comply with the processes, protocols and quality standards company and industry in the development and implementation of solutions

Human capital

• Contribute to the management of performance against the set objectives of the people and teams assigned to the administration of the pension plans

• Identify issues and contribute to their resolution

• Motivate team members and offer them direction in relation to their development

• Manage work flow

• Participate in local, regional and national meetings as needed

Financial aspects

• Achieve the target number of billable hours indicated by the manager

• Communicate and manage the budgets of administration projects

•Soutenir l’obtention de nouveaux mandats auprès de clients actuels en repérant de nouveaux produits et services qui répondent à leurs besoins

•Participer aux présentations de finalistes et à d’autres activités pour contribuer à la conclusion de nouvelles affaires

The requirements

• A university degree or equivalent experience in mathematics, accounting or finance
• A minimum of ten years of experience in the administration of defined benefit pension plans, preferably with a consulting firm; experience with Canadian pension plans is essential
• Working knowledge of pension laws; experience of regimes falling under several territorial competences
• In-depth knowledge and skills of the fundamentals of pension plan administration in the area of ​​advisory services
• Proven experience in leading project teams
• Flexibility and recognized competence to identify and resolve issues; strong customer focus
• Strong verbal and written communication skills in English and French
• Strong organizational skills and the flexibility to work in a performance driven environment
• Sense of responsibility; ability to take ownership of work and see it as a source of pride; commitment to quality and continuous improvement
• Desire to learn and take on new challenges.