Assistant Director Operations

HCA   •  

Glastonbury, CT

Industry: Healthcare


5 - 7 years

Posted 36 days ago

This job is no longer available.


  • Comprehensive benefits plan, including medical, dental, vision, 401k, stock purchase and more.
  • Looking to further your education? Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year.
  • Student Loan repayment assistance.
  • An expansive suite of consumer discounts on items from cell phone plans to travel.


  • Work closely with Director, RVP and SVP level leadership to determine production goals based on client placements, expectations, type and other relevant parameters.
  • Collaborate with and Direct Managers, Supervisors and Team Leads to establish adequate staffing levels to effectively manage all production goals.
  • Assess the quality and quantity of collection performance. Proactively evaluate performance for those clients, makes adjustments and initiates solutions to resolve issues timely, accurately and effectively. Seek immediate performance improvements.
  • Effectively use client and/or collections’ systems to measure collection performance for clients and claims representatives, properly manage ongoing collections activities, achieve optimum results, and address and immediately resolve issues timely and accurately.
  • Ensure an adequately trained staff is in place at all times to effectively and efficiently handle current and anticipated production goals and that weekly QA audits are performed.
  • Oversee management activity relating to hiring, training, coaching, monitoring, appraising, disciplining and terminating.
  • Ensure effectively and timely communication occurs within and across departments through formal staff meetings, ad-hoc meetings, one-on-one feedback sessions, written materials or other informational medium.


  • Minimum five to ten years’ experience in billing and or insurance follow up with at least five years previous first-line management experience and two years’ second-line leadership.
  • Experience working with a billing or collections systems and standard office software products a must.
  • Strong working knowledge of collections including healthcare collections. Capable of meeting production goals through subordinates.