Comprehensive benefits plan, including medical, dental, vision, 401k, stock purchase and more.
Looking to further your education? Let us help you with that – tuition assistance is available for full and part time employees after 90 days, up to $5250 per year.
Student Loan repayment assistance.
An expansive suite of consumer discounts on items from cell phone plans to travel.
WHAT YOU WILL DO
Work closely with Director, RVP and SVP level leadership to determine production goals based on client placements, expectations, type and other relevant parameters.
Collaborate with and Direct Managers, Supervisors and Team Leads to establish adequate staffing levels to effectively manage all production goals.
Assess the quality and quantity of collection performance. Proactively evaluate performance for those clients, makes adjustments and initiates solutions to resolve issues timely, accurately and effectively. Seek immediate performance improvements.
Effectively use client and/or collections’ systems to measure collection performance for clients and claims representatives, properly manage ongoing collections activities, achieve optimum results, and address and immediately resolve issues timely and accurately.
Ensure an adequately trained staff is in place at all times to effectively and efficiently handle current and anticipated production goals and that weekly QA audits are performed.
Oversee management activity relating to hiring, training, coaching, monitoring, appraising, disciplining and terminating.
Ensure effectively and timely communication occurs within and across departments through formal staff meetings, ad-hoc meetings, one-on-one feedback sessions, written materials or other informational medium.
Minimum five to ten years’ experience in billing and or insurance follow up with at least five years previous first-line management experience and two years’ second-line leadership.
Experience working with a billing or collections systems and standard office software products a must.
Strong working knowledge of collections including healthcare collections. Capable of meeting production goals through subordinates.