Assistant Branch Manager Associate at Arrow Financial Corporation in Warrensburg, NY

ABOUT THE POSITION

We are looking for the best and the brightest to provide outstanding service and build relationships while performing routine transactions for our customers. As a Traveling Assistant Branch Manager in our Adirondack Region you will be responsible for performing a variety of management duties. They will include assisting in communicating policies and procedures and management reporting. You will also support the Branch Manager and help lead the branch team. This position will work out of our Warrensburg Office.

Responsibilities Include:

· Provide consistent, outstanding customer service by anticipating and reacting to customer needs

· Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development

· Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals

· Oversee daily branch operations in Branch Manager’s absence

· Provide training, support and guidance as appropriate to co-workers and customers

· Support sales efforts of Company; actively participate in Cross-Sell program and make referrals as appropriate

· Solicits new business while maintaining current customer relationships

· Perform duties of all branch employees

· Oversee and adhere to requirements pertaining to branch security, fraud prevention and BSA; identify counterfeit currency and monetary instruments

Skills/Knowledge Requirements:

· Bachelor’s Degree or equivalent experience required

· 6+ years of experience in customer service required

· Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers and management

· Supervisory skills

· Sales and referral experience; Knowledge of bank products and services

· Proficient in Microsoft Office Suite: Word, Excel, and Outlook

· Ability to achieve NMLS certification and Signature Guarantee certification

Other:

· Travel to various branches as needed

· Work rotating Saturday schedule

Glens Falls National Bank & Trust Company has been serving the region and helping our neighbors achieve their financial goals since 1851. We are proud to serve as a cornerstone in the community through charitable giving and unmatched volunteerism. We serve Warren, Washington, Northern Saratoga, Essex, and Clinton counties through 30 offices. We are an Equal Opportunity Employer. Our employment decisions are made without regard for: race, color, religion, national origin or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status, or any other characteristic protected by law.