The ASC Clinical Manager has the responsibility, authority and accountability for the clinical, financial and personnel management of the Ambulatory Surgery Centers during hours of operation. The ASC Clinical Manager assures that departmental operations function with a strong focus on quality patient care; which is delivered in a safe and supportive environment by competent staff. The ASC Clinical Manager is responsible for assuring exceptional customer service for patients and physicians. The ASC Clinical Manager holds the Assistant Clinical Manager responsible for his/her competency in assuring an on-time schedule through efficient use of all resources. The ASC Clinical Manager sets clear expectations for the performance of the Assistant Clinical Manager and holds him/her accountable for leading day to day activities effectively.
1. Hires and mentors Assistant Clinical Manager.
2. Demonstrates skill and teaches Assistant Clinical Manager to function as a role model for staff in problem resolution, customer service and professional development.
3. Facilitates cooperation and collaboration among disciplines/departments to improve the quality of care provided to our Surgery Center patients.
4. Communicates effectively with staff, colleagues, physicians and administrator.
5. Demonstrates proactive planning and implementation of clinical process of improvement initiatives.
6. Represents the needs of their respective unit(s) in budget and planning meetings.
7. Is responsible for services which exceed customer satisfaction goals.
8. Defines parameters for and monitors customer satisfaction, then takes the initiative to improve necessary processes in response to issues raised by customers.
1. Maintains overall accountability for the Ambulatory Surgery Centers staff. Completes and conducts staff performance reviews for the Assistant Clinical Manager and any other direct reports.
2. Assures quality care, as defined by clinical outcomes.
3. Acts as a clinical resource demonstrates the ability to research issues and make recommendations about practices.
4. Uses good clinical judgment and problem solving skills in emergency situations, mobilizing appropriate staff as resources.
5. Utilizes clinical resources as indicated.
6. Participates in process improvement initiatives, monitors patient careprocesses on regular and ongoing basis.
7. Assures staff competence at all levels of responsibility.
8. Knows and understands all standards and policies regarding patient care.
9. Provides an environment for staff to practice safely; monitors staff/patient injuries for trends and follows up with the Manager of Administrative Operations.
10. Gathers all necessary and pertinent facts before making suggestions or soliciting support from the Vice President.
Human Resource Management:
1. Assesses appropriateness of staffing levels.
2. Counsels, presents disciplinary notices when indicated.
3. Has authority to hire, discipline and terminate staff for which they are responsible.
4. Monitors staff retention and vacancy rates.
5. Ensures staff assignments are made considering need and complexity of the patient, the competency of staff and the amount of supervision needed.
1. With physician and staff input, develops annual capital budget.
2. Assures compliance with FTE budget through the year, submits justifications for variances when applicable.
3. Oversees the minimum of one major cost reduction initiative or revenue generating opportunity per year.
4. Demonstrates fiscal awareness and responsibility by reviewing monthly invoices and investigating unusually high expenditures.
5. Effectively and efficiently utilizes manpower; releasing staff during times of low census.
1. Maintain current knowledge and trends in outpatient surgery and/or gastroenterology.
2. Review journals and articles pertinent to outpatient surgery and shares with staff.
3. Participates in assessments of learning needs of staff and helps to develop training materials.
1. Utilizes computer effectively and takes the initiative to learn whatever skills are necessary to do the job.
2. Demonstrates sound written skills to include memos/letters to physicians and/or staff.
3. Assures mechanism for effectively communicating with staff and physicians.
4. Runs monthly staff meetings with agenda and minutes.
5. Deals with every encounter by treating others with respect, patience and empathy.
1. High school graduate or equivalent with a Bachelors degree in Nursing and 5 years of nursing experience; OR a Diploma or Associate degree in Nursing with 10 years of nursing experience.
2. State licensure or eligible for licensure as a Registered Nurse.
3. Must be CPR certified or obtained as soon as possible following employment.
4. Previous clinical experience in a surgical or gastroenterology environment, with knowledge of trends in ambulatory care.
5. Good organizational skills.
6. Strong written and verbal communication skills.
7. Strong problem solving skills.
8. Ability to multitask.
9. Assertive and comfortable communicating with all levels of staff and practioners.
1. Previous experience in a manager or leadership role.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to sit or stand and move between tasks.
2. Ability to continuously see fine print and to use the computer for extended periods.
3. Ability to continuously hear and converse on the phone and in person.
4. Ability to continuously perform fine motor tasks, such as computer, writing or phone tasks.
5. Ability to lift and to push/pull boxes, charts, mechanical lift, OR booms, OR tables, autoclaves or other equipment weighing up to 20 pounds and occasionally up to 50 pounds.
6. Ability to safely perform patient handling tasks, such as pushing a wheelchair, ambulation assistance or transfers.
7. Ability to wear the appropriate personal protective equipment when working around bloodborne pathogens or chemicals.
8. Ability to work first or second type hours.
9. Ability to comply with the company’s Driver Safety Program and to drive a personal vehicle on a weekly daily basis to reach various job sites.