Artificial Intelligence / Transformation Leader (Business Initiative Sr. Manager)

Wells Fargo   •  


11 - 15 years

Posted 251 days ago

This job is no longer available.


Job Description

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

About Wells Fargo

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Core Values

People as a competitive advantage: Wells Fargo values and supports our team members as a competitive advantage. We strive to attract, develop, retain, and motivate the most talented, caring team members who work together as partners across businesses and functions. Our culture is about plural pronouns — we, us, and ours — instead of I, me, and mine. The star of the team is the team; we win by playing “us” ball. We say “team members,” not “employees,” because our people are resources to be invested in, not expenses to be managed — and because teamwork is essential to our success in helping customers.

Ethics: Wells Fargo strives to be recognized by our stakeholders as setting the standard among the world’s great companies for integrity and principled performance. We believe that honesty, trust, and integrity are essential for meeting the highest standards of corporate governance. This is more than just doing the right thing. We also have to do it in the right way. We have to earn our customers’ trust every day by behaving ethically; rewarding open, honest, two-way communication; and holding ourselves accountable for the decisions we make and the actions we take.

What’s right for customers: We value what’s right for our customers in everything we do. Our customers are our friends. We treat them as our guests. We want them to be successful. We want them to feel as if they’re part of Wells Fargo — that we’re their company. We want to be approachable and caring, exceed their expectations, and invest in relationships that last a lifetime. One of our top priorities is protecting customers’ confidential data and information. Customers trust us to use that information to provide them with products and services that can save them time and money. They expect the company to help guide them, help grow and protect their financial assets, and help them succeed financially.

Diversity and inclusion: We want to build and sustain a diverse and inclusive culture for all Wells Fargo team members — one where they feel valued and respected for who they are as well as for the skills and experiences they bring to our company. We want team members to feel comfortable and enjoy being part of our community, knowing they can build a career here and help the company succeed. We value and promote diversity in every aspect of our business and at every level of our organization.

Leadership: We believe every Team Member is called to be a leader and this is not the exclusive domain of managers. Leaders are accountable. They share the credit and shoulder the blame. They give others the responsibility and opportunity for success. Good leaders inspire teams to have confidence in their leadership; great leaders inspire team members to have confidence in themselves. Leaders consider themselves equal partners in a team effort to achieve our vision. When the team needs help, leaders pitch in just like everyone else. Leaders are involved. They’re hands-on and available. They take personal ownership for a customer’s problem and don’t let go until that problem is solved. No one tells them to do it; they just do it.

In Payments, Virtual Solutions and Innovation (PVSI), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

It starts with you. We must attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The PVSI team includes Consumer Credit Card, Retail Services, Consumer Deposits, Treasury Management, Merchant Services, Wells Fargo Virtual Channels, and Innovation including the professional services teams that partner with these businesses and other key partners.

Innovation Group
The Innovation Group develops new and innovative solutions for customers and team members. This enterprise team focuses on delivering next-generation customer-inspired technologies, products, and services. By allowing customers to work with Wells Fargo when, where, and how they want to, the team helps the company stay competitive by being responsive to customers’ needs. The Innovation Group serves as the catalyst for transformational change, leveraging the voice of the customer and using data to drive decision-making.

The Role
A key component of the Innovation Group is its Design and Delivery team, which works with partners across all of the Wells Fargo lines of business, channels, and functional groups to identify transformational opportunities leveraging emerging technology, like Artificial Intelligence (“AI”). Once identified, business cases and strategic plans are needed to justify investment and determine next step so that we can build with the future in mind. The Artificial Intelligence Enterprise Solutions team, also part of the broader Innovation Group at Wells Fargo, was formed in early 2017 with the mandate to enable the enterprise to leverage the full capabilities of AI for delivering insightful and personalized experiences for customers and team members, driving greater operational efficiency, and better managing risk.

The AI / Transformation Leader will play a critical role, working across both Design & Delivery, as well as the Artificial Intelligence Enterprise Solutions teams, building out an internal consulting practice. This practice will work to understand the current operational plans and longer strategic visions for businesses across the company and deeply embed solution / transformation consultants into those businesses to identify business challenges and opportunities that can be solved with emerging technologies, like AI. As part of the identification process, business challenges and opportunities need to be translated into the corresponding capabilities that are best suited to address them and transformational roadmaps are needed to articulate the near-term wins and the longer-term vision.

Thinking differently, identifying transformational opportunities, and powerful storytelling are critical components of what we do to help accelerate change across the company. To accomplish this, the AI / Transformation Leader will work side-by-side with business leaders to understand their challenges, identify solutions, and create a vision that tells the story for why, how, and what we need to do to move forward.

This leader has three primary responsibilities:

  • Act as a senior resource that contributes to the build out of an internal consulting / transformation practice, inclusive of developing engagement models, frameworks, and intake processes that are scalable and repeatable.
  • Develop strategies and the corresponding storytelling that are needed to articulate how we build for the future today. Manage a portfolio of engagements and lead a team, inclusive of the coaching and development necessary to employ critical thinking and creative solutioning to identify and move forward high-value opportunities that thoughtfully transform Wells Fargo’s businesses.
  • Proactively reach out to assigned businesses to generate awareness around emerging technologies / transformational opportunities, while also identifying, planning, and kicking-off the execution of high-value initiatives through comprehensive strategies and storytelling.

This leader will need to partner with business, data science, legal / compliance, operations, risk, and technology stakeholders to generate awareness and then identify ideas, define a plan, guide solution development, and ensure adherence to all required policies and procedures in order to deliver on established priorities. This leader will focus on embedding themselves and their team into businesses across the enterprise to understand challenges and objectives, in order to help identify the ones emerging technologies, like AI, can solve or improve. This leader will focus on the ideation phase, brainstorming ways to apply the right AI disciplines to address challenges, underscoring how these fit into broader transformational strategies, and identifying how and when to move forward, based on capacity, priority, value, etc. Understanding enough of the technology and data science to be able to have intelligent and productive conversations with analytic and technology partners is imperative. Being forward-leaning in one’s approach, while grounded in logic and the pragmatic reality of how to build today, while creating the foundation for something loftier tomorrow, is also imperative.Creative solutioning and out-of-the-box thinking is essential, along with building and maintaining meaningful relationships with partners and stakeholders.

This is an opportunity to join a start-up within a large organization. Be flexible and adaptable – this is an evolving space, we’re going to learn, things will change. Be curious and creative – help us find solutions and chart the course. Be action-oriented – we need to roll up our sleeves, work hard, and get a lot of stuff done. Need to be willing to act as an individual contributor for the foreseeable future; team is just beginning to form, this role has potential to grow in scope, however we are too early on to predict that with certainty.

Location: San Francisco (333 Market St.), Charlotte (301 S. Tryon St., WF2), Minneapolis (600 S. 4th St.) [preferred]; other WF locations will be considered

As a Team Member Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 10+ years of experience in one or a combination of the following: project management, implementation, or strategic planning
  • 5+ years of management experience

Other Desired Qualifications

  • 5+ years of change management experience
  • 5+ years of consultative business analysis experience
  • 5+ years of experience coaching and developing a team
  • Experience successfully leading complex broad Change Management initiatives with experience in home and consumer finance or financial services businesses in a regulated environment
  • Ability to develop improvement processes and implementation strategies to ensure rapid business communications and response plan activation
  • Ability to manage initiatives involving process improvements
  • Ability to take initiative and work independently with minimal supervision in a structured environment
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • Excellent verbal, written, and interpersonal communication skills
  • Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
  • Knowledge and understanding of communications development in financial services industry especially related to mitigating brand and operational risks
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • Experience and high comfort level holding people accountable for deliverables
  • Ability and adept at proactively managing risk by anticipating, identifying, analyzing, and minimizing risks over the course of a project
  • Ability to drive projects from concept to implementation and identify support resources needed to ensure successful integration
  • Direct experience with AI platforms and technologies, and how they’ve been applied to address business challenges and opportunities
  • Familiar with various AI disciplines such as Machine Learning, Deep Learning, Natural Language Processing
  • Broad understanding of Financial Services and general banking operations
  • Product Management or business development experience
  • Technical background and understanding
  • Creative thinking; great at brainstorming, ultimately helping turn ideas into action
  • Learn quickly, show depth of understanding
  • Great partner, collaborator, adept at finding and crafting solutions
  • Excellent communicator, skilled giving presentations
  • Occasional-to-frequent travel