Area Vice President

CorVel   •  

Orange, CA

Industry: Accounting, Finance & Insurance

  •  

Less than 5 years

Posted 103 days ago

This job is no longer available.

Job Details

Description

Responsible for the overall satisfaction of the customer experience, the overall operational and technical functions with assigned office(s) with up to 300 plus full-time / part-time associates (subject to change), possibly including an office that has a Branch Manager or Supervisor resident; ensure compliance with company best practice standards; ensure consistent delivery of CorVel’s quality services; responsible for the staffing and training needs of the office(s), profit margins, long-term growth and budget preparation on an annual basis.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Responsible for the overall operational performance of assigned office(s)/locations, including but not limited to: recruiting, hiring, associate performance, quality of service provided, customer satisfaction and results.
  • Set branch / branches objectives, establish policy and procedures to assure compliance to best practices, state regulations and client service requirements.
  • Monitor and improve efficiency of office operations
  • Assist with sales calls and service expansion on potential and existing customer(s)
  • Responsible for management and dashboard reports
  • Evaluate and recommend continuing professional education of office personnel
  • Ensure adherence to company policies
  • Lead by example – provide support, guidance, leadership, and motivation to promote maximum performance and protect operations by keeping sensitive information confidential
  • Function as an exemplary local corporate neighbor/partner
  • Requires regular and consistent attendance.
  • Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (“IIPP”).
  • Must be able to travel overnight to attend meetings.
  • Additional duties as required

KNOWLEDGE & SKILLS:

  • Ability to write and speak clearly, easily communicating complex ideas across multiple platforms.
  • Ability to remain poised in stressful situations and communicate diplomatically via telephone, computer, fax, correspondence, etc.
  • Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation.
  • Excellent leadership, management and motivational skills and ability to coach team members to maximum performance
  • Effective quantitative, analytical and interpretive skills
  • Strong knowledge of job-related functions of subordinates
  • Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel spreadsheets
  • Ability to work independently, as well as in a team environment
  • Strong interpersonal, time management, organizational and analytical skills.
  • Great attention to detail and results focused

 

EDUCATION/EXPERIENCE:

  • Bachelor’s degree or equivalent.
  • Licenses as required
  • 3 years supervisory experience required
  • Professional certification(s) related to workers’ compensation or managed care organization would be advantageous
  • Management experience in local territory preferred

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