Area Operations Manager

Lennox International   •  

West Chester, PA

Industry: Consumer Goods / Miscellaneous


5 - 7 years

Posted 334 days ago

Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.


National Account Services (NAS), wholly owned by Lennox International, a 100+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.


We have 80+ offices throughout the continental United States and are still growing and expanding. In the next 5years we will double the number of Branch Offices and significantly increase annual revenue. In order to do that we need good people like you, who want to grow and learn. We consistently offer the best of both to all of our employees.



  • Competitive Pay + uncapped Bonus Opportunity
  • Company truck, phone, and uniforms provided.
  • Ongoing Training and Development
  • Medical, Dental, Disability & Insurance coverage, + 401k Plan Match
  • Company paid vacation, personal days & holidays

Job Description

Leads, supports, and coaches Branch Managers within a region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals. A Regional Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. A Regional Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.


Duties include, but are not limited to:

  • Supports, coaches, and mentors Branch Managers to ensure overall success
  • Region Evaluations: Meets with each Branch Manager monthly. Visits branches monthly, reviews region operations to ensure the proper implementation of policies, procedures, and processes consistent with the Lennox NAS business model
  • Safety: Reviews region safety records monthly to ensure branches are actively implementing best safety practices and are following all prescribed policies, procedures, and processes
  • Financial: Reviews each branch’s financial performance monthly and defines the best course of action to achieve regional budget and profitability goals.
  • Recruitment: Conducts monthly review of regions staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals. Ensures the Branch Managers in the region have the proper tools and support to recruit, on-board and develop employees
  • Customer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagement
  • Training: Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements. Trains Branch Managers to organize effectively and to develop strategies and goals to meet Lennox NAS objectives. Constantly monitors Branch Managers’ leadership ability and the ability to follow through on a chosen path or course of action
  • Communication: Effectively communicates Lennox NAS strategies and goals to meet objectives
  • Drives profitability and success throughout the Region


Education and Experience:

  • Minimum five years supervisory experience
  • Computer skills and proficiency in MS Office software
  • Ability to develop and train work force, build relationships
  • Ability to adjust priorities and manage time wisely in a fast-paced environment
  • Ability to communicate in a clear, concise, understandable manner, and listen attentively
  • Associate’s (A.A.) or equivalent from two year college or technical school or related experience
  • Successful track record in the areas of profitability, cost control, and business growth
  • HVAC industry preferred; Service, Construction management a plus
  • Computer skills and proficiency in MS Office software
  • NATE certification, CMS certification a plus
  • Travel Requirement of 85%