At Schwan's Home Service, we are driven to bring our customers delicious foods and reliable services. That's how we grew from a "one-man-and-a-truck" delivery business in rural Minnesota to a multibillion-dollar private company with thousands of team members nationwide. Our commitment to delicious foods shows in all we do, from careful ingredient selection and quality food making to delivering a great experience wherever you shop and eat.
This position is responsible to lead motivate and engage the route service team to safely deliver world class customer service and sales growth (profitability). This leader ensures efficient route operations that best leverage all assets and resources available and will lead the execution of performance and operational goals focused in the areas of safety people service quality cost and growth.
Leads execution of delivery and service standards to ensure a high quality customer experience through efficient route operations.
Leads one or more profit centers which may be in one or more physical location
Executes and enforces safety standards within the Depot. Drives accountability of safe behaviors by coaching team members. Identifies and removes risks and participates in accident investigations
Leads people management and development demonstrating a disciplined approach to recruiting training coaching performance management and retention
Focuses on effective talent selection hiring and successful on-boarding of new team members.
Ensures successful customer service delivery as well as recovery; Serves as local point of contact for customer service communication & follow- up coordination with the call center and overall issue resolution
Manages route productivity and asset/resource utilization
Leads sales performance within an area of approximately $3-$6 million per year and may oversee more than one location
Maintains productive route structure by ensuring effective work hours and expectations are met as well as route sequence integrity
Effectively cascades key messages on areas of focus and strategic priority for the business and helps the team through changes
Partners with the Warehouse Manager on execution of efficient warehouse operations (management of fleet assets for the location compliance with Pre & Post Trip inspections utilization PM schedule repair/maintenance breakdown pick-up inventory loading etc.)
Conducts essential administrative duties such as payroll banking equipment support resource scheduling and daily reporting
Reviews financial reporting/KPI's to make informed decisions on cost controls route productivity product inventory controls maintenance of assets depot supplies profitability etc.
Implements and maintains compliance with all government and corporate programs and policies
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission values code of ethics policies and other standards of conduct.
Education: Bachelor's degree or equivalent
Years of Related Experience: Minimum of 5 years related experience (Sales Customer Service); 2 yrs direct leadership experience
Valid Through: 2019-11-11