This is a unique opportunity to support the Auxiliary Power Unit (APU) business as a Customer Support Engineer (CSE) in the P&W Military Customer Support & Services organization. Seeking a motivated self-starter to lead ongoing efforts to support numerous APU world-wide military customers and coordinate technical issue resolution among many Value Stream groups within the P&W/P&W Canada/Hamilton Sundstrand Poland APU business.Responsibilitiesinclude:
-Provide timely responses to numerous technical questions to ensure uninterrupted daily flight operations.
-Provide critical field issues offsite, potentially at remote locations
-Provide customer technical training and maintenance awareness reviews
-Coordinate field component investigations
-Coordinate resolution of field quality issues
-Document and communicate field issues to customer via position paper
-Resolve technical documents/maintenance manual issues. Provide input and approval for Service Bulletins and repair procedures.
-Compile, manage and analyze field reliability data, and customer/supplier technical data
-Lead outsourcing efforts to create and sustain Fleet Management Tools and systems.
-Provide input to part/component provisioning levels
-Monitor and manage customer satisfaction
-Lead FAA 21.3 reporting processes and formal reviews for all TSO APU’s
-Support Original Equipment Manufacturer and Aftermarket APU’s and LRU’s for quality and technical dispositions, including tracking and analysis of these dispositions
- Support engineering change processes by providing field support impacts and field implementation plans
-Support of worldwide approved repair facilities.
-Aid in the set up and correlation requirements for new ARF’s (Approved repair facility).
·Bachelor'sdegree engineering or related technical field·2+years’experiencereporting technical topics
·Experience with APU maintenance on-off aircraft, troubleshooting, assembly-disassembly, inspection, support equipment and technical manuals·Experience with root cause analysis/investigations and technical report writing·Ability to effectively address customer technical enquiries and drive them to closure by due date·Excellent communication skills and ability to coordinate activities across functional groups/departments·Experience providing technical training
Education: BS degree in engineering or related technical field
Job ID 63663BR