Applications Specialist

Don Rivers & Associates   •  

Westlake, LA

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 104 days ago

Job Summary:  

The Applications Specialist role is the conduit through which our customers communicate their product needs to us and we translate these needs to winning product and/or service proposals for complex systems, applications and WIP jobs. Creating a winning proposal requires an ability to accurately ascertain the customer’s need, correctly size and select a solution, negotiate as appropriate a competitive price from our suppliers, and translate this in to a compelling offer to the customer. The Applications Specialist serves as an internal subject matter expert (SME) on specific product lines and/or applications, and is a partner in the sales strategy and execution with the Account Manager.

 

Primary Duties & Responsibilities:

  • Build, maintain, and retain relationships with key buying influences and key management contacts by building effective long-term relationships and Customer loyalty often in collaboration with the Account Manager
  • Develop and maintain a thorough knowledge of the Company’s available services, product lines, sales territories, product applications, and applicable pricing structures.
  • Develop and maintain a thorough knowledge of various fluid and chemical types, pressure, and the mechanical functions of products in order to size/select the appropriate Customer Solution
  • Develop and maintain a thorough knowledge of OEM and Global Alliance Agreements and appropriately apply to the Customer Solutions Process
  • Schedule and complete proactive Customer calls, and in collaboration with the Account Manager make Customer site-visits to serve as a product/application SME in the Sales process.
  • Serve as the technical product/application SME on Customer calls both directly and in collaboration with the Account Manager
  • Facilitate product demonstrations as the product/application SME both directly and in collaboration with the Account Manager
  • Facilitate intake of Customer Solutions requests and required specifications to then initiate the engineering of a Customer Solution quotation including:
    • Sizing and selecting of valves, parts and applications and typically with oversight/input from the Sr. Applications Specialist
    • Communication with Jr. level Engineering and/or Buyer representatives at the Customer level  to determine the appropriate solution
    • Set the appropriate quotation pricing and margin per the Company BOA and typically with oversight/input from the Sr. Applications Specialist in order to provide a competitive Customer Solution
    • Sourcing of materials as needed
  • Partner with the Operations team and Services Coordinators, when needed, to address Customer Service issues
  • Assure delivery of Total Customer Care
  • Create and maintain Customer trust in Company as a quality, value-added, solutions provider
  • Accurately capture quote data in quote log and order information into Oracle or effectively pass on to administration for entry according to branch standard procedures
  • Accurately place purchase orders on the suppliers and then follow up as appropriate to ensure on time delivery to meet commitments to customer

 

Positional Requirements & Qualifications:

  • Education & Experience
    • Bachelor’s degree in business or engineering preferred or equivalent technical school certification
    • Alternatively 5 or more years of experience in a customer-facing role identifying and addressing customer needs within relevant industry
    • Typically has 5 or more years of experience in a customer-facing role identifying and addressing customer needs within relevant industry
    • Strong market reputation with the ability to attract business to Company through customer relationships
  • Skills & Abilities
    • Advanced knowledge of valves and related products
    • Intermediate understanding of the chemical, refining and power markets
    • Intermediate knowledge of Oracle
    • Advanced relationship with relevant suppliers
    • Intermediate knowledge of Microsoft Office software
    • Mechanical aptitude
    • Ability to coach, mentor, develop other staff
    • Ability to perform job function without supervision
  • Must be able to travel and have a clear driving record in accordance to Company driving guidelines
  • Clear background check and drug/alcohol screening

Essential Physical Functions:

  • Travel: less than 5%
  • Lifting up to 20 pounds
  • Bending, stooping, walking