Req # : 243115BR Job Summary
Applications Support Analyst III, Sprint Corporation, Overland Park, KS
Build a strong understanding of applications and be able to support each at a subject matter expert level. Perform root cause, trending, analytics via SQL, application logs, etc. Monitor application health and resolve multiple complex and critical issues quickly. Lead complex initiatives/troubleshooting across multiple IT, Network, Product and vendor teams to completion. Effectively assign & track action items with target dates. Develop/modify scripts for automation, workarounds, data management, reporting, etc. Produce ad-hoc and recurring reports across multiple applications. Vendor management for multiple applications. Partner with handset organization to plan, setup, test and launch new handsets/devices and device capabilities. Proactively suggest ways of improving system stability, availability, capacity, performance and reliability. Provide out of box thinking and willingness to challenge established processes and procedures. Be a self-starter who takes ownership of assignment and see all work through to completion. Member of on-call support rotation for after hour issues & high visibility activities.
Bachelor's degree in Computer Information Systems, Computer Engineering, Computer Science, or related field and five years related work experience. Related experience should include: five years of relational database design and support including the support of applications that have millions of records utilizing Oracle SQL; five years’ experience with command line, networking and writing/editing scripts utilizing UNIX/Linux; one year experience reporting on large data sets; and experience outsourcing data using XML, or comparable program. Sprint is a background screening, drug screening, and E-Verify participating employer and considers qualified candidates with criminal histories consistent with applicable law. EOE Minorities/Females/ Protected Veterans/Disabled.
At Sprint, we're more than just talk. We've changed the way people communicate, how they work and how they stay connected on the go. Sprint is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Behind every decision we make, there is a passion and drive to develop technologies to enhance and simplify our customers' lives.