Multinational asset management company that employs over 5,000 people worldwide in 32 different countries is looking for an Application support specialist.
You will provide Level-1 support for all IT Production Support service tickets, including periodic on-call coverage nights/weekends/holidays, as needed.
Communicates with the software vendor Customer Service Representative (CSR) to address and resolve application issues.
Tracks and maintains lists of Application issues and defects.
Works with third party vendor contacts to handle day to day vendor-related issues.
Creates test plans and perform unit and regressions testing of returned software fixes.
Arranges release, maintenance, and patch testing.
Trains Bank staff in the use of supported systems.
Reviews requests for in-house Vision reports and extracts and supports programmers with Business Analysis, as appropriate.
Bachelor's degree or equivalent in business or information technology.
Two-plus (2+) years of experience working in an IT Support area, with fundamental knowledge of SWIFT messages and interfaces.
Five-plus (5+) years of experience related to Settlements of Cash and Securities (within the overall Financial Services / Banking industry), including familiarity with Corporate Actions and Securities Lending. Preference for experience in IT areas supporting Custody, Trust, or Wealth Management business.
Excellent oral and written communication skills, including MS Office / Outlook tools.
Strong interpersonal skills, comfortable dealing with user issues
Participates in the implementation of bank projects in line with the bank's strategic plans.
Performs job responsibilities according to ITIL process guidelines. ITIL represents a broad framework of procedures and processes for effective management of IT services.