Application Support Specialist


Atlanta, GA

Industry: IT Consulting/Services


Not Specified years

Posted 325 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Application Support Specialist for our client in ???Atlanta, GA

Job Title: Application Support Specialist

Job Location: Atlanta, GA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

  • This position will be responsible for software testing and project management for projects to which assigned.
  • Aspects of this job require significant interaction with internal customers, moderate interaction with external vendors and relying on independent judgment.
  • This position receives general supervision from management and operates at a moderate level of independence.
  • The incumbent will be responsible for application expertise; troubleshooting and customer support in the areas using distributed software in both in-house custom software and cloud based SAAS solutions. 

The scope of responsibility:

  • Possess sufficient knowledge and expertise to work independently through each of the phases of the software development life-cycle on medium to large sized projects
  • System Administration - Responds to customer reports of problems, system performance anomalies, and /or general inquiries. Includes application code troubleshooting and design, programming, testing, and debugging of software patches/fixes
  • Key technologiessupported in this role are: Microsoft Office 365? Exchange, Office 2016 Products, SharePoint, Skype, OneDrive, Power BI and Teams. Experience with WebEx or other on-line collaboration tools along with Identity Management tools and processes is important for the successful candidate
  • Requirements/Systems Analysis - Formulates and defines systems scope and objectives through research and fact-finding. Includes analysis and documentation of business processes and functional requirements
  • Considers the business implications of the application of technology to the business environment
  • Translates functional requirements and prepares detailed program specifications from which programs will be written
  • Possess general knowledge and demonstrated proficiency with regard to relevant software administration tools
  • System Configuration and Custom Scripting -Responsible for design, configuration, scripting, testing, debugging, and documentation
  • Prepares activity and status reports regarding the activities to which they are assigned and any other duties and/or responsibilities as may be determined appropriate by the employee?s direct supervisor
  • Project Management -For small projects, responsible for identifying appropriate resources needed, developing project plan/schedule, scheduling and facilitating project meetings, coordinating activities of project team, and reporting project status to both management and customer.
  • Possess knowledge of and, with general supervision, is competent to serve in a role of Project Manager for medium to large projects
  • Responsible for project plans, time, cost estimates, design specifications, and/or other documentation associated with projects, tasks, or applications to which they are assigned
  • Consult and collaborate with personnel in other technical departments to coordinate activities