Provide day-to-day technical expertise and operational support to obtain highest degrees of production stability for the Front Office / Middle Office applications.
Ø Support applications for end to end trade lifecycle including algorithmic trading, trade execution and booking, market data, risk management, etc.
Ø Establish working relationships with other members of the Production Management team within region, other regions and across the wider organization as appropriate.
Ø Work with Application Development (AD) teams to implement identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'.
Ø Help in defining capacity and resiliency requirement metrics and failover/BCP capabilities in partnership with business and AD to improve reliability, stability and capacity management.
Ø Help monitor and improve monitoring of the trading application suite and proactively fix potential issues.
Ø Develop strong partnerships and communication channels with the businesses, AD, and other team members.
Ø Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed Post Mortem reviews with AD partners and log follow up actions in HPSM for Problem Management.
Ø Engage with project teams through the SDLC of new applications to ensure successful onboarding into Production Management.
Ø Participate in weekend activities such as disaster recovery testing and application releases.