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Application Support Engineer in Sandy, UT



$80K - $100K*


Technical Support


Less than 5 years

Job Description

To be effective, an individual must be able to perform each job duty successfully.

• Ability to quickly get to the root cause of an issue through effective troubleshooting using a variety of testing and monitoring tools.

• Add monitoring for internal services and respond to requests for assistance during outages and releases in collaboration with IT teams.

• Troubleshoots and validates services by using APIs, SOAP calls and other methods.

• Understands web applications, web services and SSO, for both internal and vendor systems to successfully troubleshoot production issues.

• Works with internal departments and vendors as needed to diagnose and resolve production issues.

• Acts as the escalation point on application support team for the service center, providing support and resolution to issues they see with members.

• Manages tickets through entire lifecycle from initial diagnosis, troubleshooting, and tri

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Valid through: 2020-5-13

About Mountain America Credit Union

Mountain America Credit Union is a federally chartered credit union headquartered in West Jordan, Utah, regulated under the authority of the National Credit Union Administration (NCUA). Mountain America Credit Union is the second largest credit union in Utah. It is also the 12th largest credit union nationally by membership and the 24th largest by total assets. As of March 2015, Mountain America had $4.479 billion in assets, 522,661 members, native 82 branches, and more than 5,000 shared branch locations available. Mountain America Credit Union is a member-owned, not-for-profit, full-service financial institution providing Savings, Checking, Consumer financing, Insurance, Retirement planning, Business services, and SBA loans. Mountain America is a federally chartered credit union, regulated by the National Credit Union Administration (NCUA), an agency of the federal government. Savings are federally insured to at least $250,000 per account and are backed by the full faith and credit of the United States Government. Mountain America was founded in 1934 as the Utah Telephone Credit Union to serve telephone workers from AT&T, Mountain Bell, Salt Lake Telephone and Western Electric. In May 1984, the credit union changed its name to Mountain America Credit Union. Later that year, Mountain America absorbed Postal Workers Credit Union and Entra Credit Union. In 1988, Mountain America merged with Utah State Credit Union, becoming the second largest credit union in Utah and setting our course as a modern, full-service financial institution. Due to a hostile environment created by Utah lawmakers, namely a 5% proposed tax on the 3 largest credit unions in Utah, Mountain America converted from a state chartered to a federally chartered credit union in 2003, becoming Mountain America Federal Credit Union. Mountain Americas membership is open to residents of Salt Lake, Duchesne, Wasatch, and Uintah counties and their families as well as members of affiliated associations and employees of select employee groups. Some of their Select Employer Group (SEG) affiliations include some of the worlds largest companies and associations, including Marriott International, the National Consumer Council, and Walmart.
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