Application Support Engineer

Salary depends on experience
Posted on 04/19/18
Alpharetta, GA
Salary depends on experience
Posted on 04/19/18

Key Responsibilities

  • Working with internal customers/employees to identify platform problems and advising on the solution
  • Design, deployment, implementation and execution patterns for support of internal customers globally.  
  • Handle and resolve requests for core platforms and activities directly and /or with support from teams within CIS and Level 4 partners.  
  • Logging and keeping records of customer/employee queries
  • Analyzing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves
  • Working with field engineers to visit customers/employees if the problem is more serious
  • Establish good working principals for how to address concerns quickly and effectively.  
  • As an engineer you may be called upon to work on core platforms and/or its implementation to ensure up to date skills and proficiency on platforms.  This may include general application development activities, including unit testing, code deployment to development environment and technical documentation.
  • Be able to analyze a problem and choose the best solution in-line with enterprise standards and in adhering to global platform architecture. Tracking of issues through completion, documentation enhancement and reporting
  • Contribute to training and self-service support options (blog, forum, internal confluence as needed)
  • Help maintain reference implementation of enterprise software stack.
  • Keep technical skills and knowledge of Equifax enterprise technology platforms and service offerings current by closely working with core engineers
  • Detailed knowledge of standards based architectures as they apply across multiple IT platforms.
  • Deep, up to date, technical knowledge of mid-range technologies.
  • Modern software development lifecycles including Continuous Integration and Continuous Delivery
  • Perform complex bug verification, and beta support for assigned products


Professional Competencies

  • Team player
  • Respond positively to pressure
  • Quickly understand and determine key cause or need from customer
  • Act with a sense of urgency
  • Manage multiple tasks simultaneous with solid time management
  • Willing to promote and embrace change
  • Professional demeanor; diplomacy; and customer relations capability.
  • Ability to work without close supervision especially when encountering new situations; ability to take personal action to pursue goals when unexpected change or significant obstacles are encountered; ability to initiate action not waiting for others to take the lead.
  • Organized, self-motivated, action oriented
  • Flexible and pragmatic
  • Ability to work to deadlines
  • Ability to quickly and independently build a comprehensive understanding of existing technology estates.
  • Willing to assume ownership for tasks and be held accountable for decisions.
  • Excellent oral, written and verbal communication skills with ability to present complex concepts at a senior leadership level.
  • Excellent interpersonal skills
  • Ability to operate across a broad and complex business unit with multiple stakeholders.
  • Ability to quickly develop excellent working relationships with internal technology leads.
  • Bilingual in English required and either Spanish or French would be desirable.
  • Problem Solving         
  • Analytical skills
  • Soft-Skills:   Must be highly effective at soliciting information regarding issues remotely with and without video / screen conference tools.
  • Ability to remotely solicit information about a particular issue from phone, video conference or other method and effectively communicate feedback, results, etc


Experience Requirements

  • of applications software project
  • Experience with Linux operating systems and scripting
  • Experience with change management, risk management, governance and portfolio management.


Experience Areas Requested (7 or more)

  • Knowledge of RPM's/Chef/Run deck/Yum
  • Familiar with Angular JS, Python, Scala, Stackato, Pass, Elastic Search,
  • C/C++ programming and how the binaries work with Linux  
  • JavaScript (with Python Desirable) for system integration
  • Familiar with SaaS, PaaS, EIP, Secure Auth, Activiti
  • Java, MongoDB,  RESTful services, Spring,  Go, Jenkins, Kafka, Bash scripting, Apache open source technologies, JavaScript, SaaS, Spring Cloud
  • Databases technologies including Oracle, (both relational and non-relational)
  • Knowledge with Java on Linux, and Apache open source technologies (Avro, Cassandra, Hadoop, Kafka, Spark, etc.)
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