Application Maintenance Senior Lead - Data, Reporting & Finance Platforms

MetLife   •  

Tampa, FL

5 - 7 years

Posted 235 days ago

This job is no longer available.

Key Responsibilities:

  • Lead the resolution of critical issues in a variety of data, finance and reporting applications to ensure that operational SLAs are met.
  • Perform root cause analysis to identify the root cause of incidents.
  • Implement technology enhancements and bug fixes to data, finance and reporting applications.
  • Lead optimization initiatives undertaken by the team to streamline operations and enhance customer experience.
  • Establish and maintain positive relationships with the user groups being supported to exceed their service level expectations.
  • Collaborate with internal and external stakeholders, offshore service providers and vendors to drive synergies and deliver solutions.
  • Ensure adherence to architectural guidelines and IT risk policies.
  • Participate in rotational support to gain the breadth of knowledge across all application areas.
  • Create and maintain comprehensive documentation of all production issues.
  • Report status and escalate issues and concerns to senior management as needed.

 

Essential Business Experience and Technical Skills:

Required:

  • Bachelor’s degreerequired, major in Computer Science or Engineering or related field preferred
  • Solid technical background with 5+ year demonstrated track record in end-to-end software development life cycle and successful delivery of technical solutions using SQL Server/Oracle and .Net
  • Understanding of data warehousing concepts
  • Excellent problem solving skills
  • Basic understanding of the financial markets including investments management, with a strong desire to expand that knowledge
  • Excellent communication and interpersonal skills, attention to detail, and the ability to multi-task
  • High degree of learning capacity and analytical skills
  • Accountability and ownership to drive solutions across cross-functional teams
  • The ability to get things done and thrive in a dynamic, fast-paced, high-pressure environment despite constantly changing priorities
  • Microsoft SSIS/SSAS/SSRS, Microsoft SharePoint, .Net, SQL Server, Tivoli Workstation (TWS)
  • Basic application infrastructure and networking concepts

 

Preferred:

  • Fundamental knowledge of data warehousing
  • Basic knowledge of investments management
  • Basic knowledge of finance