Application Engineer

Salary depends on experience
Posted on 09/21/17
Hardware
Salary depends on experience
Posted on 09/21/17

Summary:

Supermicro is looking for a dynamic Application Engineer to be a part of our Technical Support team who will assist customers with technical issues. The Engineer will work closely with customers as well as internal departments to resolve issues involving computer server products. This position requires basic understanding of computer servers, operating systems, networking, storage and strong communication skill.

Essential Duties and Responsibilities

Includes the following essential duties and responsibilities (other duties may also be assigned):

  • Work directly with customers to resolve technical issues involving but not limited to server systems, computer chassis, storage products, and OS
  • Identify and resolve issues with primary focus on complete server system products
  • Establish and maintain lines of communication with sales team to discuss services and technical issues
  • Provide service to effectively resolve customer concerns and issues
  • Work close with chassis & mechanical, and server system teams to understand new products and technology
  • Perform mechanical validation, thermal tests, usability & DVT
  • Travel with sales to customer sites to provide product presentation & support
  • Continually develop knowledge base of current and new products

Qualifications:

  • BS degree in ElectricalEngineering, with understanding in computer server system is a plus
  • Strong organization and well-developed social skills
  • Excellent telephone etiquette skills
  • Ability to work well with customers and in a cross-team environment & to mentor within teams along with good work ethics
  • Excellent interpersonal & communication (verbal & written) skills
  • Documentation processes and procedures

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