Provide product sustaining engineering support to direct sales, channel partners and customers.
Assist business development and sales team in creating customer specific solutions. This includes (but not limited to) pre-sales and post-sales technical assessments, feasibility testing, technical response to customer bids, RMA verification and on-site technical training.
Conduct Product testing while working with senior engineers and product management.
Develop test plans, capture and analyze data, write technical reports.
Work with multiple teams across different locations to lead technical discussions, and gather critical information to respond to customer SCAR / NCR / 8D Reports.
Interface directly with customer SQE / NPI and other engineers to answer day to day questions and concerns such as providing trending data.
Work closely with R&D, Product Management and Quality teams as necessary to resol
Valid through: 2020-2-18