At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Application Support Senior within EDMT's Big Data Run the Bank organization, you will be based in Cleveland, Ohio.
Primary responsibilities include:
- Manage production incident and outages
- Help plan, design, test, and review big data applications targeted to move to production
- Review big data applications in production for improvements
- Work cross-functionally to address issues and emerging needs in Big Data applications
- Works on problems where analysis of situations or data requires a review of a variety of factors
- As a seasoned, experienced professional with a full understanding of the Big Data platform and applications, this support professional will resolve a wide range of issues in creative ways
Knowledge of big data landscape as demonstrated through experience or certification in the Cloudera Hadoop ecosystem including Spark, Hive, and Impala.
Prior developmentexperience using Java or Python in abig data environment - Clouderapreferred.
- Provides information on the detailed technical design and development of applications using existing and emerging technology platforms.
- Designs and codes application programs; performs testing for developed applications .
- Conducts analyses of organizational needs and goals for the development and implementation of application systems .
- Reviews, analyzes, and modifies programming systems, including encoding, testing, debugging and installing for a large-scale system .
- Ensures the operating efficiency of existing application systems. Maintains records for the documentation of systems development and revisions .
Manages Risk - Working Experience
- Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Extensive Experience
- Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies
Packaged Application Integration - Extensive Experience
- Knowledge of and the ability to implement packaged application software and integrate it with company applications, databases and technology platforms.
APPLICATION DEVELOPMENT TOOLS - Extensive Experience
- Knowledge of and ability to utilize a variety of specific tools and toolkits for the development and support of applications.
APPLICATION DELIVERY PROCESS - Extensive Experience
- Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications.
Application Design, Architecture - Extensive Experience
- Knowledge of application design activities, tools and techniques; ability to utilize these to convert business requirements and logical models into a technical application design.
Application Testing - Extensive Experience
- Knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.
Application Maintenance - Extensive Experience
- Knowledge of and ability to define, implement changes to, and support a production application.
System Development Life Cycle - Working Experience
- Knowledge of project management techniques and the ability to plan, design, develop, test, implement and maintain system development life cycle segments and phases.
Technical Writing/Documentation - Extensive Experience
- Knowledge of the technical language and writing approach, and the ability to write paper-based and on-line technical reference documentation (guidelines, standards, procedures, processes, applications, etc.)
Technical Troubleshooting - Extensive Experience
- Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
RequiredEducation and Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered