Application Consultant at Matthews International Corporation in Pittsburgh, PA

POSITION SUMMARY

The Application Consultant develops individual concepts that support the customer in managing processes from the idea of a product to the realization in the market. The Application Consultant works directly with the customer to implement software applications and assists the technical team during troubleshooting of these products.

JOB RESPONSIBILITIES

• Responsible for entire customer relationship including expectations of software development, satisfaction, and implementation of the software.

• Assists with carrying out simple user training of the software.

• Accountable for timely de-escalation of conflicts that occur with the software.

• Completes agreements and commitments by facilitating communication between customer and IT from initial requirements to final implementation.

• Provides intensive solution-oriented information to the customer.

• Controls the entire sales process and supports contract negotiations.

• Pursues the ability to sell additional services that help customers optimize their processes.

• Analyzes the services covered for the purchase order and points out possible deviations at an early stage.

• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Bachelor’s Degree in Information Technology or related field

• 6+ years of previous Information Technology experience; or equivalent combination of education and experience.

• Knowledge of Graphic Arts is preferred.

• Occasional) travel either locally, nationally, and/or internationally may be required.

• High degree of proficiency in MS Office Suite, Outlook & Internet applications.

• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills.

• Strong verbal and written communication skills (including analysis, interpretation, & reasoning).

• Solid understanding and application of mathematical concepts.

• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients.

• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

• Ability to work with and influence peers and management.

• Self-motivated with critical attention to detail, deadlines and reporting.

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.

• Occasionally lift and/or move up to 10 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.

• The noise level in the work environment is usually low/moderate.