Application Analyst Team Leader - DHTS in Durham, NC

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Education, Government & Non-Profit   •  

5 - 7 years

Posted 7 weeks ago

Job Description

The Application Analyst position will focus on lifecycle management of Duke Applications. Emphasis on application support and troubleshooting. Work with both internal resources, vendors and clinical providers to facilitate the design, development, implementation, and support of both Vended off the shelf solutions as well as custom-developed apps.

Required Experience

Level 3 (Team Lead) – 5+ years experience

Required Skills/Experience

  • Experience with Server (Linux, Windows) Administration
  • Basic understanding of Networking topologies, Firewall rules, Certificate Management
  • Database Structures / Report Writing
  • Proven ability to analyze customer requirements and translate into effective solutions
  • Critical thinking
  • Customer Service
  • Troubleshooting / Root Cause Analysis

Preferred Skills/Experience

  • Development experience in at least one language/environment
  • Supervisory Experience
  • Project management, SCRUM experience
  • Application Development Lifecycle, ideally with DevOps focus
  • HL7 experience

Work Performed

  • Utilizing Cloud-based solutions to host apps & facilitate data transfer via APIs
  • Facilitate issue resolution with internal teams: Service Desk, Networking, Device Support, Citrix, OS, Server, VM/Docker Containers, Database, App development, Operations, DevOps
  • Coordinate design, implementation, and management of HL7 Interfaces and FHIR APIs
  • Produce Data / System Flow diagrams to represent new system designs
  • Coordinate continuous vulnerability management/patching for each app's servers
  • Manage logs: application, OS, and system
  • Ensure application/data backup and disaster recovery processes are in place and tested
  • Team Leader responsible for support management in day-to-day personnel oversight and workflow management activities, as well as staff performance reviews

Additional Responsibilities

  • Provide application system support for team apps – rotating 24x7 support
  • Develop relationships with vendors to ensure customer needs are met in a timely manner
  • Author and Update system documentation
  • Ensure systems conform to Duke Information Security Office policies and procedures
  • Assist in oral and written presentations to project teams, customers and management
  • Coordinate Application Testing
  • Follow established Change Management processes
  • Provide feedback on departmental processes and procedures / suggest improvements
  • Plan and coordinate system and application upgrades
  • Identify internal resources to build project teams as required
  • Detailed analysis and documentation of customer workflows
  • Collaborate with Administrative, Clinical and Research customers to understand and meet needs

Level 3- In addition to the duties described for Level 3 will:

  • May function as a subject matter expert, with proficiency in a defined area(s) of the profession.
  • May function as a generalist, with a broad knowledge of all aspects of the profession.
  • May function as a team leader, responsible for supporting management in day-to-day personnel oversight and workflow management activities.
  • May conduct continuing education sessions and new employee training.
  • Leads discovery sessions that document requirements and workflows, and proposes to build to address customer needs.
  • Optimizes departmental and interdisciplinary resources to maximize team.
  • Has a leadership role in the evaluation and revision of existing information systems.
  • Coordinates and operationalizes complex projects.

Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Required Qualifications at this Level


Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.



In addition to the requirements described for, Level 3 requires:

Certification in an area of application support of a technical or support nature strongly preferred.


Level 3 - Four years of related experience is required.



In addition to the KSAs described for, Level 3 will demonstrate: Ability to lead discovery sessions

Advanced technical consultation and support

Ability to design complex information systems

Financial procedures

Implementation of complex information systems

Contract negotiation theory (may be required)

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.