The Application Analyst collaborates with software developers/engineers, system engineers, requirements analysts and other application analysts. You will work closely with members of the support teams, subject matter experts (SMEs), and RDQ developers and provide database design and technical support. You will also be responsible for planning and directing the analysis, design, development, and implementation of NISC's iVUE software applications, with focus on the Communications Industry.
- Performs highly complex research, design and development of software systems.
- Researches, analyzes, and resolves highly complex customer issues.
- Develops functional diagrams, data and work flow diagrams in the development and changes in software.
- Interfaces with technical team to research and interpret technical design specifications, interface designs, and database design diagrams.
- Collaborates within a technical team to develop alternatives and determine solution.
- Follows all established software development methodologies and procedures.
- Performs quality testing as it related to both unit and system integration dependent on the tasks assigned.
- Analyzes and captures business requirements and translates into sound design approaches for the purpose of software development.
- Participates on design review boards and change review boards regarding proposed enhancements.
- Reviews and prioritizes assigned change requests.
- Serves as "go to" person for the development team.
- Ensures that all information is appropriately entered and utilized in the iVUE Support tool.
Desired Experience and Skills:
- Generally requires 8-10 years of product usage or analyst experience either at NISC or similar related experience.
- Advanced knowledge of Oracle or Progress databases.
- Advanced knowledge of other integrated applications and services.
- Advanced analytical and problem solving skills.
- Advanced knowledge of Project Management processes and theories.
- Advanced knowledge of Service Level Management (SLM) best practices.
- Advanced knowledge of the Utility and Communications industry, including the operations and business requirements.
- Excellent verbal and written interpersonal and communication skills.
- Superior research and problem solving skills that include innovation and the ability to identify long-term solutions that influence NISC full Member/Customership.
- Strong PC skills.
- Ability to effectively lead, influence, teach and mentor others.
- Ability to identify key performance indicators and define sound business process.
- Ability to organize and prioritize.
- Ability to interact in a positive manner with internal and external contacts.
- Ability to work independently, as well as in a team environment.
- Ability to travel as often as necessary to meet the goals and objectives of the position.
- Commitment to NISC's Statement of Shared Values.
- Bachelor's degree in a business-related field or equivalent experience.
- High school degree required.
Minimum Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.